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Alienware 17 Screen not turning on/Black
Windows 7 64 bit
4th gen i7 4700MQ
8GB Dual Channel DDR3L at 1600MHz
NVIDIA GeForce GTX 765M with 2GB GDDR5
17.3" WLED FHD (1920 x 1080)
i recently got a new alienware 17 laptop (about a month ago), and up until a few days ago, it worked fine. Recently, i have been unable to get the screen to turn on. It first started after trying to turn my computer on after it was in sleep mode. The screen would remain black, but i could hear the log in screen perfectly fine. I could even manage to log in, hearing the sounds of log in as well. Occasionally, the screen would flicker on for a sec, but went right back out again. Now, my computer does this all the time, even when turning it off, then back on. I called alienware support, but of course they offered little help, the usual unplug a/c, battery, hold power button. We somehow managed to get the system screen to turn on after like 2 min of thinking it didn't work, just sorta popped on, and we did that system check thingy. It scanned the functionality of all the components, but found nothing out of the ordinary. Then, basically he said "Oh, didn't work? well you should send it in to get repaired." I do not feel like waiting a week just to find out they couldn't do anything to help me. Also, on another occasion, i was able to actually get the screen to work, although not sure how, it kinda just randomly popped up during log in screen after i let it sit for a minute. Worked 100% fine once the screen turned on, but whenever i turn it off, or it falls asleep again, it goes right back to it. I should also note that i use a lower resolution than 1920x1080 because text is too damn small otherwise. (not sure if that matters or not, just in case)
Ive shone a flashlight on the screen to see whether or not the backlight is working. Seems as though this may be the issue. When i shine a flashlight on the screen, i can see it just fine. However, i am not sure what exactly is causing this, nor how to fix it.
Milena M458
6 Operator
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Posted December 17th, 2013 06:00
Ok, so in that case the LCD needs to be replace, could you please send me a private message with your service tag and a brief description of the problem so I can check if there is something I can do for you.
Once i figured it was a problem with the backlight, i called support again, and they help me set up a replacement. So, for now, i think this might be the solution. If i have any further problems though, i will definitely ask for your help again. Thanks for your time.
Milena M458
6 Operator
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2699 Posts
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Posted November 12th, 2014 07:00
So if I understand correctly at this moment the LCD of the system is going into a black screen and if you connect an external display you will get a black screen as well?
Sorry, forgot to update this a while back, i apparently had a problem with my screen. I had a guy come in and look at it and he replaced the screen and it worked fine, unfortunately, removing the screen and putting on a new one required a bit of effort, and he ended up scratching up the laptop real good. As it was still brand new at the time, i asked that they send me a brand new alienware to replace it because it's just not right that i pay full price for a brand new computer and have it scratched up to hell in under a month and not even under my own fault. Thankfully, they complied, and i've been using this beaut ever since. Not even a single problem!
Milena M458
6 Operator
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2699 Posts
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Posted November 13th, 2014 11:00
Hello dsfhdfgsf!
I'm glad everything was resolved.
Yes .but my fans are not also working
Rafi01,
If you are still under warranty and you live within US or Canada send me a PM with your service tag and a brief description of the problem so I can help you out since the video card seems to be failing otherwise you can contact the technical support site in your country so they can help you out.
Milena M458
6 Operator
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2699 Posts
531
0
Posted December 16th, 2013 12:00
Hello DSFHDFGSF!
Have you tried to connect an external monitor to the system? If you haven’t it will be great if you could do it, that way we will be able to determine if it’s the LCD or the video card the one that is failing.
Let us know if you are able to do it and if the issue persist on the external monitor.