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Levantine341

updated

11 years ago

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Levantine341

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13113

December 10th, 2015 14:00

Alienware 17x screen won't show anything

Yesterday I left my computer alone for like 30 min and when I came back to it the screen was completely black. I tried resetting it and the screen was still black.

I can't acces BIOS because I don't get picture at start up but I can hear my computer get into Windows 10 and my skype boot up, I tried many of the black screen fixes for Windows 10 such as completely drain the power out of the system, enable my primary graphics card over the Intel one and some others and none of those changed anything, yesterday I could hook it up to a external screen but today It won't but I can use the HDMI in port still my various consoles show up

The graphics card is a readon AMD r9 I don't know the numbers anymore I can't check the device manager

If anybody knows anything I'd really appreciate it I'm out of warenty by roughly a month and Id really like to not pay for something but if I have to I will

  • Alienware - Rodrigo

    9 Technologist

    4398 Posts

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    0

    Posted December 11th, 2015 13:00

    Hello,

    Try doing a power drain. To perform a power drain, follow the steps below.

    • Turn the system off and disconnect the power cord.
    • Disconnect the battery (refer to the service manual of your model for this, its on the Dell support site).
    • Disconnect all external devices (USB devices, external monitors, headsets, etc.).
    • Press and hold the power button for 30 seconds.
    • Connect everything again and turn on the system.