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mjva

updated

11 years ago

M

mjva

4 Posts

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29211

March 8th, 2016 13:00

Alienware Reboots Rogers Modem

Hi,

I just purchased an Alienware 17 a week ago.  It's running Win 10. I start up the computer, it connects nicely to wifi, yet within a few minutes, it reboots the modem.  My son, who received his new Alienware just yesterday, connected, and the exact same thing happened.  

I notice a post from another Alienware/Rogers user who is having the same issue.  Is there a solution to this?

 en.community.dell.com/.../19675953

I would appreciate any feedback, suggestions.  I have contacted Rogers, but they have no idea what the issue is.  They've replaced the modem and still happens. 

Thanks!

  • Alienware - Rodrigo

    9 Technologist

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    4398 Posts

    167

    0

    Posted March 9th, 2016 13:00

    Hi, 

    Can you confirm the model name for the Wi-Fi card that you are using? You can check this in Device Manager, under Network Adapters?