windysunset

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13 years ago

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547789

September 17th, 2013 22:00

Error on boot: Alienware AlienFX Controller

I have an M17x R4 and this is the error I am getting on every boot.  Running Win 7 Ultimate SP1.

System.Runtime.InteropServices.COMException (0x80010002): Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED))
   at System.Management.ThreadDispatch.Start()
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementEventWatcher.Initialize()
   at System.Management.ManagementEventWatcher.Start()
   at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.StartHidDeviceInsertedWatcher()
   at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
   at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.RegisterForDevicesEvents()
   at AlienLabs.AlienFX.DeviceDiscovery.ObjectFactory.NewAlienFXDeviceDiscovery()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_DiscoveryService()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.NewAlienFXDeviceRepository()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_AlienFXDeviceRepository()
   at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()
   at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()
   at AlienLabs.AlienFX.Controller.ControllerMainForm..ctor()
   at AlienLabs.AlienFX.Controller.Program.Main(String[] args)

  • DELL-Chris M

    Community Manager

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    Posted September 23rd, 2013 12:00

    Thanks for all of the input. In all of your working to fix the issue, did you ever reinstall the Microsoft .net?

    Use the "ASoft .NET Version Detector 12 R2" to diagnose which versions are installed. Just download and unzip the file. I unzipped it into a folder I created on the C: drive called, Apps\Microsoft dotnet. I then double-clicked on dotnet.exe. There are green arrows on the left to download the framework you do not have loaded. Load them in order. When done, remove and reinstall the AWCC.


    DELL-Chris M (old account)

    #IWork4Dell

  • alfischer

    35 Posts

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    Posted September 18th, 2013 05:00

    I got the same error just now when I started my M18. Was working fin yesterday.

  • alfischer

    35 Posts

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    Posted September 18th, 2013 06:00

    Same here. Working last night, failed on startup this AM

    I have an M17x R4 and this is the error I am getting on every boot.  Any solutions?

     

     

    System.Runtime.InteropServices.COMException (0x80010002): Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED))
       at System.Management.ThreadDispatch.Start()
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementEventWatcher.Initialize()
       at System.Management.ManagementEventWatcher.Start()
       at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.StartHidDeviceInsertedWatcher()
       at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
       at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.RegisterForDevicesEvents()
       at AlienLabs.AlienFX.DeviceDiscovery.ObjectFactory.NewAlienFXDeviceDiscovery()
       at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_DiscoveryService()
       at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.NewAlienFXDeviceRepository()
       at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_AlienFXDeviceRepository()
       at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()
       at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()
       at AlienLabs.AlienFX.Controller.ControllerMainForm..ctor()
       at AlienLabs.AlienFX.Controller.Program.Main(String[] args)

     

    Same here. Working last night. Failed on startup this AM.

    Went to Safe Mode. Restored to 9/14 Critical update. Problem wenaway.  Microsoft strikes again?

  • Cruoris

    2 Posts

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    Posted September 18th, 2013 07:00

    I experienced the exact same issue yesterday.  I called Dell Support and they did a system restore to the Critical update on 9/15.  I worked all night (since I had lost a day trying to correct the issue) and shut down.  When I booted up this morning, the issue resumed.  Dell Support thought that it was a Bios issue, but I think it has more to do with Command Center; at least that's what my research has revealed.

  • Milena M458

    6 Operator

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    2699 Posts

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    Posted September 18th, 2013 07:00

    Hello!

    I will recommend you to uninstall the command center, do a BIOS up date and then reinstalled the command center again, that might help you.  

  • 5530

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    Posted September 18th, 2013 09:00

    I'm on bios version: Voyager MLK (M17R4) BIOS A12

    Is that the latest version?  I also reintalled command center yesterday and it didn't help.

  • Piegan

    1 Message

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    Posted September 18th, 2013 10:00

    Got the same problem on my M14 R2 this morning, was working fine when i went to bed. When i started up i was unable to open the Alienware Command Center, MSE, Google Chrome, my start menu or anything so uninstalling wasn't an option. I started up in safe mode and did a system restore to a few days ago and it's working fine now, curious as to why this is happening though.

  • Milena M458

    6 Operator

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    2699 Posts

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    Posted September 18th, 2013 10:00

    Yes you can try doing a system restore or doing an Alienrespawn 

  • Tesla1856

    10 Wizard

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    18080 Posts

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    71929 Points

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    Posted September 18th, 2013 11:00

    This post is just speculation on my part, but I'm not getting any answers from Dell. They have always been very secretive about the embedded Alienware hardware/software tech ... so I can only guess.

    It seems that Command Center (as it loads and initializes on startup) is stepping on some Microsoft Process and/or Service. It could also be a Dell pre-loaded Process/Service. Might even have something to do with poor coding in CC being revealed in .Net platform layer (due to recent update).

    It's similar to this problem:

    http://en.community.dell.com/owners-club/alienware/f/3746/t/19497146.aspx

    There are also bundled drivers in CC. Whether it's a laptop (MIO circuit) or desktop (MIO Board) there are drivers that silently load into OS (in a strange, fairly unconventional way). These drivers seem to sneak into OS under this WHQL compatibility testing procedure (and allow it to load without alert or error)

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff553976(v=vs.85).aspx

    Due to the behaviors described here:

    http://en.community.dell.com/owners-club/alienware/f/3746/t/19497146.aspx

    Microsoft would never approve it.

     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
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  • 1789

    0

    Posted September 18th, 2013 12:00

    Shocking I have this exact same problem from last night working fine to this morning not working at all.  Must be something like a virus or something but I have the same exact issues as everyone else