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KGDThomas

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13 years ago

K

KGDThomas

2 Posts

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2517

August 1st, 2013 18:00

External Harddrive Alienware m14 problem

I am having some issues with my recently bought alienware m14.
When I connect my WD element harddrive to the computer it recognizes the connection but it never opens up nor does it show up in "my computer". But I can Eject it.Sometimes it doesn't even recognize the connection. This issue does not happen on my lenovo laptop ever and I think that the laptop's USB ports may be underpowered even when plugged in. 

  • DA

    DELL-Appu S

    6 Operator

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    Posted August 1st, 2013 18:00

    Hi KGDThomas,

    Try uninstalling USB Root Hubs from the computer. While uninstalling, please ensure that all USB devices are disconnected. 

    • Click on Start.
    • Right click on Computer -> click on Properties.
    • Click on Device Manager.
    • Expand ‘Universal Serial Bus controllers’.
    • From the list, look for ‘USB Root Hub’.
    • Right click, choose ‘Uninstall’, choose ‘Ok’.
    • Uninstall all ‘USB Root Hub’ listed.
    • Wait for all the drivers to get uninstalled.
    • Restarted the computer.
    • Restarting the computer will install ‘USB Root Hub’s automatically on the computer.

    Hope this helps.

  • K

    KGDThomas

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    Posted August 1st, 2013 18:00

    didn't work.

    still can't recognize my harddrive...though i can eject it.

  • DA

    DELL-Appu S

    6 Operator

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    3079 Posts

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    Posted August 2nd, 2013 14:00

    Hi KGDThomas,

    Try updating the chipset drivers. Click on the link http://dell.to/13hdFWa -> type the service tag of the computer -> expand Chipset.

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