hello i have an AlienWare Aurora ALX and ive got problems whit the thermal controls.

when i shut down my computer the grills on top first go down (close) and then open to 100% and then the computer shuts of

but while my computer is on in windows it does do respond in the command center for example if i say go down it goes down if i say go open it goes open etc.

the problem only exist while shutting down the computer please help me any suggestions how to fix is ive alrdy tried to unplug the system and hold the start button for 10 seconds nothing happens and the problems still presist after

please help me :P