UNSOLVED

cughe1

updated

14 years ago

C

cughe1

1 Rookie

•

14 Posts

0

2744

November 24th, 2012 11:00

R4 problem

bought this system not too long..played game only 2 times and when i was playing game computer suddenly shut down completely and could not turn back on even i hit power on button....but after 2,3 days i can turn it back on and computer running for 3,4 minutes then shut down itself...couldn not contact with tachnical support due holiday i guessed...i need help to fix it please,thks for your  time.

tag: [Amin Note: Service Tag Edited per TOU policy]

  • osprey4

    6 Operator

    •

    34230 Posts

    646

    0

    Posted November 24th, 2012 14:00

    Hi cughe,

    I'm going to move your message to the Alienware forum for more help.

  • DELL-Chris M

    Community Manager

    •

    56891 Posts

    •

    232143 Points

    646

    0

    Posted November 25th, 2012 14:00

    cughe,

    * Switch the monitor and PC off
    * Unplug the power cord from the back of the PC
    * Disconnect the monitor from the video card
    * Remove the leftside panel
    * Lay the computer down on its right side
    * Disconnect and reconnect all plugs, cables, and memory sticks (The memory sticks should click when fully inserted)
    * Remove and reseat the video card, sound card, NIC, etc. in the motherboard slots
    * Close the leftside panel
    * Stand the PC up
    * Reconnect the monitor to the video card
    * Reconnect the PC power cord
    * Power on the monitor and then the PC. Any difference in the issue?


    DELL-Chris M (old account)

    #IWork4Dell

  • cughe1

    1 Rookie

    •

    14 Posts

    646

    0

    Posted November 25th, 2012 16:00

    1st thing thks to Osprey who moved my post here for more help...and thks Chris for help...i did exactly as advice and found 1 of the 2 power connector to video card was not plugged in completely,after that computer turned on and ran longer than usually...it's still running for testing....will update any problem when found,thks again.

  • cughe1

    1 Rookie

    •

    14 Posts

    646

    0

    Posted November 27th, 2012 17:00

    hi Christ,seems computer got an intermittent problem,if i leave computer 2,3 days in a corner then it runs for few hours then shut down itself again and can not start it back ..when it shut down suddenly i touched radiator and power supply and felt like cold not even warm...might have mother board or cpu problem please help.tang.

  • cughe1

    1 Rookie

    •

    14 Posts

    646

    0

    Posted August 9th, 2013 10:00

    psu is the cause.