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Some keys on keyboard (Alienware 17 R4) not working?
Hello, I just received my new Alienware and was shocked when i noticed that some keys are not working at all. 4, p, f and the Home button do not do anything. I already tried those buttons in BIOS and they did not work there either, so I am confident this is a Hardware issue. Anyone know an easy way to fix this, or do I need to send the machine back and wait for Dell to send a new one :/?
Thank you!
I have the same issue as this person, but my keys are the A,O,L buttons. all of my other keys seem to work properly but these ones. I have had my system for a few months now and the only way I can type correctly is if I use an external keyboard. After a few minutes to a half hour (time frame varies each time), my keyboard will work as intended but always on startup or restart the keys don't work.
JGebhart7711
1 Message
9303
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Posted August 4th, 2017 09:00
Hello, I also just bought a new Dell Alienware R4 17.3" laptop and for some reason my Print Screen Button has stopped working. It worked fine for the 1st week or so by pressing the FN and PRT SCRN/Home keys together but it no longer works and I haven't been able to fix it.
It anyone out there can help, I would greatly appreciate it.
Thank you
DaveSpurge
1 Rookie
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6 Posts
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Posted August 11th, 2017 04:00
Same here bought my alienware 17 and only had it 2 days when eyg numpad 1 and 9. And the key to change macros dont work. Not what you expect when spending this much money for a product
DaveSpurge
1 Rookie
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6 Posts
6692
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Posted August 11th, 2017 10:00
I got it handled by dell customer support they re-downloaded some firmware for keyboard all fixed.
Eimy_B
6 Operator
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4365 Posts
9303
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Posted May 5th, 2017 09:00
Hi ,
Send me a private message with the service tag so I can assist you further.