UNSOLVED

huskerscott1968

updated

14 years ago

0

44148

October 20th, 2012 10:00

Touchpad backlight issue

I just got an MX14 and when I turn off the backlight, the touchpad stays on (other zones go off).  How do I get the touchpad light to turn off with the other zones when I disable the touchpad?  I have changed the zone colors and I know how to turn off permanently (and don't want to do this), I just want it to go off with the other zones when I disable the backlight.

  • DELL-Chris M

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    Posted October 20th, 2012 10:00

    huskerscott1968,

    I just created a Theme with all red LEDs. I have my touchpad disabled when I plug in an external USB mouse. Now walk me through how you are disabling the backlight?


    DELL-Chris M (old account)

    #IWork4Dell

  • 850

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    Posted October 20th, 2012 10:00

    I just fn alienfx and this turns off the backlight for everything but the power button and touchpad

  • DELL-Chris M

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    Posted October 20th, 2012 11:00

    Ok, FN+F11 and the keyboard LEDs turned off (Zones 2, 3, 4, 5).

    These remained red?
    Zone 1 Alien Head Power button
    Zone 8 Touchpad
    Zone 9 Wifi
    TactX keypad
    Media button keys

    Choosing Go Dark has the same results.

    I will email the team.


    DELL-Chris M (old account)

    #IWork4Dell

  • DELL-Chris M

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    Posted October 20th, 2012 11:00

    Hopefully other users will chime in with their results of FN F11 and Go Dark.


    DELL-Chris M (old account)

    #IWork4Dell

  • 850

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    Posted October 20th, 2012 11:00

    Here is what stays on when I turn off the backlight (all zones go dark but these):

    Power button - Zone 1

    Wifi signal - Zone 9

    Touchpad - Zone 8

    Zone 1 and 9 can stay on ( no issues there), but the touchpad is the source of frustration.  Obviously I am looking to save battery power and touchpad backlight will be a drain.

    P.S. Pass along to the team how cool this computer is.  I got it for personal use (I am not a heavy gamer, but this computer was one of the few that you can customize on Dell) and loaded 8 gig of memory, and wow, as promised as delivered.

  • 856

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    Posted October 20th, 2012 11:00

    If i have to, I can turn off permanently, but I hope it won't come to that.

  • DELL-Chris M

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    Posted October 22nd, 2012 10:00

    Posted out here to see if other M14x owners have the same issue.


    DELL-Chris M (old account)

    #IWork4Dell

  • 856

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    Posted October 22nd, 2012 11:00

    I found out something also, my touchpad is permanently on.  I tried to go to the Alienware FX Edit Action wheel and turn off, but I am unable to.

  • 856

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    Posted October 22nd, 2012 11:00

    Just tried it over here and they all turned off when I chose Go Dark. Maybe if you reinstall the Command Center? Follow the steps in that guide to completely remove it, then once you install the latest version create a new theme and try to Go Dark.

  • DELL-Chris M

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    Posted October 22nd, 2012 12:00

    Nope. Removed CC per the instructions. Restarted. Loaded (2.6.10.0 A01 Alienware_Command-Center-Not_A01_R298797.exe). Restarted. Same issues with Go Dark and FN F11.


    DELL-Chris M (old account)

    #IWork4Dell