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celenedh1

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14 years ago

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celenedh1

20 Posts

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12292

October 4th, 2012 05:00

computer crashed

I put another motherbroad in my computer after my other one was fried. I plugged everything in and it starts up, but then I come to a blue screen (it crashed) Why would crashed? What can I do to fix it? I waited so long to get my computer working. Pls help.

  • DELL-Allan D

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    Posted October 4th, 2012 05:00

    Hello Celenedh,

    I would request you help me with few details to help you in fixing this issue.
    -- What is the system Model?
    -- Do you get any error code?
    -- Please capture the error code if you get any.

    I would suggest run a hardware diagnostics to isolate the issue.
    -- Restart the computer.
    -- Keep tapping the F12 key on the Dell Logo Screen.
    -- From the One time boot menu select Diagnostics and Press Enter.
    -- It runs a test on all the hardware components.
    -- If it test fails please capture the error code and let me know the error code, I would tell you the next course of action.

    In case the test passes, follow the next steps.
    Check in Safe Mode with Networking.
    -- Restart the computer.
    -- Keep tapping F8 on the Dell Logo Screen.
    -- Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
    -- Press Enter.
    -- Check if the computer is doing the same thing in safe mode with networking.
    Please write back to us with the results.

  • celenedh1

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    Posted October 4th, 2012 06:00

    I also selected Safe Mode with Networking and it gave me the same error code.

  • speedstep

    11 Legend

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    Posted October 4th, 2012 06:00

    It Blue screens with

    Stop  0x0000007B (inaccessible boot device)

    This is to be expected when the old and the new hardware is not EXACTLY the same.

    A Microsoft Windows-based machine may not start up if its system hard disk is transferred to another computer that is a different model.

    For example, a user may transfer a system hard disk to a backup computer or may replace the computer's motherboard with a different model.

    The following error message will be displayed on a blue screen:

    ***STOP: 0x0000007B (0xF741B84C,0xC0000034,0x00000000,0x00000000)
    INACCESSIBLE_BOOT_DEVICE
    It can also do this if the SATA operation of the Drive is AHCI instead of ATA and Drivers are not installed.
  • celenedh1

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    Posted October 4th, 2012 06:00

    I have a Dell 530s slimline. error code: 0x0000007B, (0xf78a2524, 0xc0000034, 0x00000000, 0x00000000. I ran the hardware diagnostics and came up with the same error codes. tks

  • celenedh1

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    Posted October 4th, 2012 21:00

    can u pls resend  me the link that u sent me on how to fix my computer. tks

  • DELL-Allan D

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    Posted October 5th, 2012 07:00

    Hello,

    As Seedstep has correctly said that the issue is caused due to the SATA operation of the Drive is AHCI instead of ATA and Drivers are not installed.

    However, there is a fix to it. It is a Microsoft fix it which might be helpful.
    Please refer to the link mentioned below according to the operating system installed on your computer.

    Windows XP: http://support.microsoft.com/kb/324103
    Windows 7: http://support.microsoft.com/kb/922976

    Please write back to us for further questions.

  • celenedh1

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    Posted October 5th, 2012 16:00

    thank u

  • DELL-Allan D

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    Posted October 6th, 2012 01:00

    Hi,

    Thanks for the reply, I hope the links helped you and the issue got fixed.
    write back to us for any further questions. 

  • DELL-Roshan L

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    Posted May 18th, 2013 03:00

    This thread has been locked due to inactivity.For assistance,with same issue or a different issue,please click New Post on the top right to start a New Thread.