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Pingouin514

updated

19 years ago

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27884

January 13th, 2008 13:00

Dell Support Center detects Offline Internet Connection

Hi,
The Dell Support Center version 2.0.07282 detects that my internet connection is offline but it is working.
1) Start the Dell Support Center
2) Click on Drivers & Download The others functions are working properly.
Does anyone has the same issue?
  • LUUEEIIE

    109 Posts

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    Posted January 13th, 2008 13:00

    Restarting my 420 corrects that problem for some strange reason.
  • joecapp

    2 Intern

    632 Posts

    598

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    Posted January 13th, 2008 13:00

    Yes this is a known issue.  Read the FAQ for XPS above from Chris-Dell.
  • 598

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    Posted January 13th, 2008 14:00

    Where in the FAQ? I cannot find this information.
  • 598

    0

    Posted January 13th, 2008 15:00

    Thanks for the link, but in my case I have no PC-Cillin installed. It was working properly until I installed the BIOS update A03 for XPS 420 but I don't think this is related.
  • LUUEEIIE

    109 Posts

    598

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    Posted January 13th, 2008 16:00

    I don't have PC-cllin but getting online has been an intermittent problem since I got the 420 about 2 weeks ago.
  • 598

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    Posted January 13th, 2008 19:00

    I am also getting this problem and all I am using is a trial version of McAfee at the moment , I did sort of wonder is it because I am a UK customer or that I haven't yet set up my ISP on this machine? ( I am going to internet directly via wireless )
  • Davet50

    6 Operator

    14442 Posts

    598

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    Posted January 13th, 2008 20:00



    Spaceritual wrote:
    I am also getting this problem and all I am using is a trial version of McAfee at the moment , I did sort of wonder is it because I am a UK customer or that I haven't yet set up my ISP on this machine? ( I am going to internet directly via wireless )

    you have to have some type of ISP or you wouldn't get to the internet at all.
    Have you tried to connect wired with out the card. Just to see if your system will connect to your ISP.
  • 598

    0

    Posted January 14th, 2008 15:00



    @Davet50 wrote:


    @Spaceritual wrote:
    I am also getting this problem and all I am using is a trial version of McAfee at the moment , I did sort of wonder is it because I am a UK customer or that I haven't yet set up my ISP on this machine? ( I am going to internet directly via wireless )

    you have to have some type of ISP or you wouldn't get to the internet at all.
    Have you tried to connect wired with out the card. Just to see if your system will connect to your ISP.



    I meant I did not install my IPS`s software just letting the router handle things . but now I have installed it and no more is Dell thinking I am offline so problem solved it seems :)
  • Davet50

    6 Operator

    14442 Posts

    90

    0

    Posted January 14th, 2008 16:00

    Good news. Glad it appears fixed.