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codieskid

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19 years ago

C

codieskid

11 Posts

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26953

November 28th, 2007 18:00

Hxps 710 blue screen

Hi there
 
My XPS 710 has just developed a bad case of Microsoft blue screen syndrome and is refusing to get past the windows loading screen.
 
It started when I tried to uninstall an application from my facebook.com account. The computer then froze and crashed producing the blue screen.
 
I have tried to restart it in safe, normal and last known good configuration but its not responding. I have also tried using the dell diagonistics check CD. I have checked both the memory and hard drive which cam back fine and then went into the symptoms tree and ran all the blue screen tests that it offers. But that came back fine too.
 
The blue screen error code i am currently getting is:
stop: 0x00000024 (0x00190203, 0x89c9c268, 0xc0000102, 0x00000000)
 
If anyone has any ideas how to get my PC to boot up windows I would be very grateful.
 
Many thanks
 
Trevor
  • thomasp94

    77 Posts

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    Posted November 28th, 2007 18:00

    You can try doing a repair or reinstall of Windows using the installation disk that should have come with your system. Just make sure you don't do a new installation or it will format your hard drive and you will lose everything. Hopfully this is just a windows error, if this is the case a reinstall should fix it. But the second that I read 'Facebook progam' the word virus came to my mind. Be very wary of installing programs for those types of site, especially myspace.
  • thomasp94

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    Posted November 28th, 2007 18:00

    I forgot to ask what windows you are using. Vista or XP? If it's XP the reinstall should be simple, if it's Vista it might be alot more complex. I don't know, I use and will stay with XP for a while yet, so I don't know what you have to do to reinstall Vista.
  • codieskid

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    Posted November 28th, 2007 21:00

    Cheers for that
     
    I did finally manage to get it working again by using the windows CD and then manually telling the machine to do a chkdsk.
     
    Once it finished doing it the computer booted up fine although has blue screened twice since. I am currently running XP home edition that came on the XPS but thinking that Pro might help it run a bit smoother. Also I currently have a raid configuration set up so both my hard drives are seen as 1 but i think there might be an issue with the raid config which is causing it problems so want to just go for 2 seperate drives and then partition part of 1 of the drives with OS and the software on.
     
    Does anyone else on here have a better setup opinion for an XPS or has had similar blue screen issues that changed something to stop it happening
     
    Trev
  • thomasp94

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    Posted November 29th, 2007 11:00

    I've never used XP Home so I'm not sure what the differences are, you can pick up a OEM copy of XP Pro pretty cheap ($140 on Newegg.com). As far as the hard drive set up I would recommend ditching the raid and using the smallest hard drive for the OS and the bigger one for all your files and games. This type of setup will also help if you ever have this problem again, because you can simply format the OS hard drive and it won't effect your other hard drive at all, so you won't loose anything. You can even move your My Documents folder to the bigger hard drive too.