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ryan112ryan
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March 24th, 2010 02:00
Internet Connection Issues - cannot connect to server randomly?
I am pretty good at computers, but this one has me at a loss, maybe you all can help.
So I have a computer that was working really well but for the past 3 weeks in terms of internet I suddenly had issues. We have other computers on the same network that are getting internet fine. I have had three different cable company technicians come out and test everything and it all came up as working fine.
My computer internet connection will sporadically stop working for a few minutes, then all a sudden come back for a few more, then I lose it again. I am on a wired network (cable modem > Router > my computer) When it cuts out, I don't do anything and in a few minutes it comes back. I have tried several websites to be sure it wasn't the server. I check my router and there aren't any conflicting IP addresses.
Sometime the internet connection icon in the tray will signal an issue, but then fix itself (though I still don't get internet). Most often the computer doesn't detect a issue, I try the diagnose feature, but it never finds anything. I have done all my windows updates and updated the internet connection drivers to the most recent stable version. I also ran spybot search and destroy and some others and it came up clean, plus I am pretty careful.
Specs:
Dell XPS 8100 (1 month old)
Wired internet (Dlink router EBR-2310)
Windows 7 all current and up to date
High speed cable internet
Responses (1)
Solutions (0)

graham.k
26 Posts
306
0
Posted March 24th, 2010 06:00
I would suspect a flaky Ethernet cable, a flaky Ethernet switch, a flaky Ethernet adapter, a flaky device driver, or malware.
You can rule out the first two items by trying a different cable, and a different port on the switch or hub that you connect to -- or possibly a different switch entirely.
You can rule out the last two items by trying a different operating system, such as a Ubuntu live-CD.
If none of those solve the problem, then it's most likely a failing Ethernet adapter, and you'll have to take that up with Dell tech support.