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RedGumBall
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October 18th, 2000 05:00
Mouse cursor freezes
Author: RedGumBall Date: 10/17 03:53PM
I have windows 98 Second Edition. My problem is that my mouse cursor freezes on a regular basis. It does so usually when I'm online. It also happens when I am downloading something. (I've tried AOL, Microsoft Internet Explorer, etc. It happens less frequently on AOL for some reason.) The mouse cursor freezes usually when a webpage is loading. When the cursor freezes, I can still move the mouse and things become highlighted as if the mouse cursor were actually on them. I can also click on programs and open them, but the mouse stays frozen. Also, if a download is in progress, it stops.
It is extremely irritating because every time it happens, I have to restart the computer. It happens about 5 times a day.
A Dell technician already told me it was probably a memory leak and to choose selective startup to eliminate extra programs from running. This did not solve the problem. She said if it didn't solve the problem, that I should go into MSCONFIG and add MAXFILESIZE and CHUNKSIZE with some numbers. This also did not solve the problem.
So I sent another e-mail and got a response from a different woman. She said to go into Dell Diagnostics and do a check on the momory with a loop count of 100, to check for a memory leak. It said everything was performing optimally. She said if I needed further assistance (which of course I would even if it were a memory leak or not) to tell her and she would be happy to assist me. She typed this under her name: DTB1560. How am I supposed to know what that is?
Please help me get rid of this problem.
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RedGumBall
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Posted October 18th, 2000 13:00
What's a clean install?
Is it a pain to reformat your hard drive?
What do you have to do?
Won't there be things missing from windows or anything important?ImHelpFull
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Posted October 18th, 2000 19:00
well, in non computer terms, its erasing the whole thing, and then putting it back. If you use the cd rom and boot disk that came with your system, you should be able to do it easily. I would advise though, that you call dell tech and have them on the phone to guide you through the whole process. If you have ANY problems, they will be right there to tell you how to fix them. Even though I know for a fact that I can do it without them, sometimes its just assuring that I have them on the phone just in case a problem arrises. Or even a question. They will be more than happy to assist you. I dont know why, but for the last week, every single time I have called tech support, during all hours of the day, i have gotten right through. I didnt even have time to listen to the "on hold" music. From what I hear, they added more services and people to answer calls. But either way, someone will be able to walk you through it.
Just keep in mind that anything that you added on your computer is not going to be there anymore. Make sure you make backup copies of pictures, songs, saved faxes, saved photocopies, and anything else like that that you would like to keep. IF it is not something you added on there, dont worry about them because it will be on the other system too. The only thing important that will be missing is stuff you added. You are going to put your computer back to how it was when you just pulled it out of the box. It will be brand new again. Any settings you might have done like upgrade drivers or stuff, your going to have to do again. You will be up and running in about an hour depending how fast you are at following directions. You will make it, dont worry. Good luck. Reply to this post when you are done and let me know how it went. You will be pleased when you are done.
Andrew.

ImHelpFull
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Posted October 18th, 2000 07:00
Andrew.