mkunzler

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mkunzler

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October 19th, 2017 09:00

OptiPlex 3050 Display Port Issue

I have been having issues this week with several Dell OptiPlex 3050 losing the display port signal when opening up a word or excel document or switching from a browser to another program.  This just started to happen this week.  The monitor goes black and states it is going into power save mode.  The display port cable has to be unplugged and then plugged back in for the monitor to work.   I have checked to make sure that all of the drivers and BIOS is up to date and they are.  I am thinking that an update is causing the issue but I restored back to October 2 and that still didn’t fix the issue.  Anyone have any suggestions?

  • DELL-Chris M

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    Posted October 21st, 2017 15:00

    Thanks for finding this. Posting the instructions for others. Hope it fixes the issue.

    Disable Graphics Hardware Acceleration in Office
    * Start any Office program
    * On the File tab, click Options
    * In the Options dialog box, click Advanced
    * In the list of available options, add a check to, "Disable hardware graphics acceleration"
    * Click OK




    Excel example below =


    DELL-Chris M (old account)

    #IWork4Dell

  • DELL-Chris M

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    Posted October 19th, 2017 09:00

    * Which 3050? (Micro Form Factor, Small Form Factor, Mini Tower)
    * Are the 3050s using the same monitor models?
    * Are the 3050s using the same operating system?
    * Are the monitors connected to the 3050 onboard DP out port? Or are they connected to added discrete video cards DP out port?
    * What about when using the 3050 onboard HDMI out port? Do they have the issue?


    DELL-Chris M (old account)

    #IWork4Dell

  • mkunzler

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    Posted October 19th, 2017 09:00

    * Which 3050? Small Form Factor

    * Are the 3050s using the same monitor models? P2217

    * Are the 3050s using the same operating system? Windows 10

    * Are the monitors connected to the 3050 onboard DP out port? On board DP port

    * What about when using the 3050 onboard HDMI out port? Do they have the issue?  I have not tried the onboard HDMI because I do not have and HDMI cable to try.

  • DELL-Chris M

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    Posted October 19th, 2017 10:00

    Reinstall our Intel HD Graphics driver, reboot, and retest.

    I would also purchase an HDMI to HDMI cable and test.


    DELL-Chris M (old account)

    #IWork4Dell

  • mkunzler

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    Posted October 20th, 2017 07:00

    I can't do that.  I have 7 of the same optiplex 3050 and all in one stand that the P2217 monitor attaches to.  I just can't move these computers around and try a different monitor.  

  • DELL-Chris M

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    Posted October 20th, 2017 07:00

    I would test those monitors on a different computer model and see if the issue follows the monitors.


    DELL-Chris M (old account)

    #IWork4Dell

  • mkunzler

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    Posted October 20th, 2017 07:00

    I tried your suggestion and it didn't fix the issue.  When using the HDMI cable and opening up an excel document it causes the screen to flash constantly.  The only was to resolve it is to reboot the system.

  • DELL-Chris M

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    Posted October 20th, 2017 08:00

    Then we cannot be sure if the fault lies with the monitors or the 3050s.


    DELL-Chris M (old account)

    #IWork4Dell

  • CRM2015

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    Posted October 20th, 2017 08:00

    I am having the same issue with two 5050s and two P2217 monitors, DP connected. All equipment is around 3 months old and the issue is happening on both systems in a totally reproductive manner, eg: opening an excel workbook (among other things). Disabling the Intel HD 630 GPU and re-enabling "fixes" the signal loss (able to do this because I am logged in remotely). At this point I am assuming it is software related as both systems started having the same issue within a few days of the first instance happening.

    Have reinstalled/updated the GPU drivers to no effect

    Uninstalled and let the GPU roll back (uninstall, check delete files, reboot) to 21.20.16.4627 (3/9/2017) and it seems to be stable on both systems. Asked that the client call me back if they run into it again and will update this if the issue occurs again.

    Edit: It worked until Win10 automatically installed the latest drivers for the GPU. Turning off automatic driver installation to see if it is stable with the rolled back version. To turn off auto driver install with Win10 go to Control Panel > System > Advanced System Settings (near left) > Hardware tab > Device Installation Settings > Check No > Save changes. This may cause issues in the future so use at your own risk.

  • mkunzler

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    Posted October 20th, 2017 09:00

    someone suggested to disable the intel HD Graphics 630 video card and by doing this, it has solved the issue.  I will need to find an older driver for this card.