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gt559

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23 years ago

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gt559

28 Posts

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4460

December 22nd, 2003 03:00

vid shuts off

so, im in the middle of playin call of duty, and my pc stays on, monitor goes black and acts like  i turned my pc offf, i click the mouse, it just beeps, so im forced to reboot and everything is fine. lately it seems as if my fps in game arent as good as they use to be, so im starting to think my video card is on its way out, or has a cooling issue and is overheating. what could cause this? i think the video card is overheating and shutting off to protect itself...any other ideas?

dimension 4550

2.53ghz p4

512mb pc2700

radeon 9700 pro

 

i got the pc in april and have not cleaned out the inside, so im thinking maybe its  dirty and thats causing the cooling to be poor, so maybe it just needs to be cleaned out? im considering upgrading the cooling on the card too, but would like some input first. thx

 

this is the 2nd time its happend, i thought it was just a fluke the first time, but now im getting concerned

  • Tank4ever

    2 Intern

    408 Posts

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    Posted December 22nd, 2003 04:00

    It sounds like you may have a heating issue.  Before you rule out the overheating video card, try updating the drivers.  Go to www.ati.com/support/drivers to download the catalyst 3.9 set.  See if the drivers improve performance, if not, then you have to worry about either your cpu or your video card.  I would recommend opening the case and make sure the fans are moving as they should.  Do you notice any loud noises coming from your computer? 

    The symptoms your computer is suffering from is typical of an overheating problem.  Is your system still under warranty, or did you get this system from someone else?  If still under warranty, you might want to have Dell send a technician to your house and check out the problem.  Dell will supply you with new parts where needed. 

    After you try the new drivers, post back and let us know if there is an improvement.

  • Tank4ever

    2 Intern

    408 Posts

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    Posted December 22nd, 2003 04:00

    As for the dust situation - you can pretty much rule that out of the equation.  It is normal for a system to get caked up with a little dust.  The dust will not have that much of an effect on your computer from overheating.   Yes, it will start to restrict airflow, but the problems you are encountering are caused by heat fluctuations that go beyond what dust can cause.  Second, if the compound that holds your heatsink to your processor is wearing away, you should still be ok.  The compound makes sure there is a "seal" all over the processor and the heatsink to get the most heat transfer out of the heatsink.  If Dell believes this is the problem, then have them take a look at it.  Although removing the processor from the heatsink is not a difficult task, you can cause damage if you don't know what you are doing.  As for the fans.  If you believe that the fans are the culprits, then DON'T replace them on your own.  Especially since you are under warranty!  If you were to replace a fan, then you void your portion of the warranty that will cover your computer's ventilation.  Allow a Dell technician to replace the part or have them send you a new one.

    What is really odd is that the sound gets noticeably louder.  The fans in your computer spin at a constant rate which will give you a steady "whir" type sound.  If there are noises that are new to your system that have started as of three weeks ago, then it sounds like your bearings are wearing out.  I would tend to rule out the processor/heatsink compound in this case.  I would rather focus in on the fans.  Call Dell and have them walk your through the troubleshooting for a noisey fan.  They will have you unplug the power supply and case fans to better locate the noise.  If all else fails, have Dell send out a technician to replace whatever parts that may be going bad.

    I'll check back later with you.  It is pretty late on the east side and I'm sure you will get this message since you are on the forums.

  • gt559

    28 Posts

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    Posted December 22nd, 2003 04:00

    i mention the heatsink being glued to the cpu because i really wanted to replace it. if i turn my pc off, and turn it on when i wake up, i cant hear the fans, but when im doing a lot on my pc, such as gaming, they definetly get much louder, but on the other hand, i leave my pc on 24/7 so it hasd a lot of time to idle when i sleep, yet the fans remain faily loud, but not as loud as when i game. it has always been this way, i havent noticed any changes in noises. im on the east as well and very tired. i will open the case sometime early this week and get back with my findings.

  • gt559

    28 Posts

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    Posted December 22nd, 2003 04:00

    i encountered the problem about 3 weeks ago on the 3.8's, and again after i installed the 3.9's. my computer gets noticibly louder when i game so i know things are heating up and the fans are reacting, unfortuantly the dell tech i spoke to confirmed my fears, which is that adhesive thermal compound was used to secure the heatsink to my cpu, so im toying with the idea of taking off the shroud and somehow mounting a fan on top or on the side of the heatsink. but since ive bought my pc in april of 03, i still havent cracked the case, so i will probably do that to see the dust situation and to see if my fans are working properly. i reboot my pc often so i know its got ample resources.  im sure my pc is still under warranty, and if one of the fans needs replacing i will probably buy them on my own, freakin vantec tornados or somethin..well prolly not that extreme..but theyll be very efficient