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willdeem

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willdeem

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July 24th, 2007 13:00

Battery Problem?

Good morning. I am new to the Dell Forums and hoping that there is someone out there who can help me with a problem I have run into with an Inspiron 600M laptop. I work with computers a lot, but am a lot better with the software and OS stuff as opposed to the hardware and BIOS stuff. Unfortunately, I think the problem I am running into is with the hardware.
 
I had my laptop running on the battery the other day and had to step away. It was a couple hours before I got back to it and saw the red light flashing on the battery icon. I knew the battery would have been dead by now, so I carried the laptop back and plugged it into the charger. After several hours of letting it charge, I took it off of AC power and tried to boot it up. This is where I ran into a problem.
 
It would not boot off of the battery. When I pushed the power button, the screen remained blank and just sat there. A couple of the lights flickered, but then went off. I tried to plug it back in to AC power and still had the same problem. I then tried removing the battery and found that it would boot up, on AC power,once the battery had been removed. Obviously, a laptop that won't run on batteries doesn't do me much good. At that point, I remembered that I had a second battery, which I had just charged a day or so ago. I did the self battery check by using the button on the back of the battery and it had 4/5 lights (all in a row, so about 80% charge). I put it back in and tried booting up, but no luck there either.
 
So, I have 1 dead battery that won't charge. I have 1 good battery that the laptop will not boot off of. And it will only boot if there is no battery connected. If I boot up on AC power and then try to put the battery in, everything completely locks up and my only option is a hard reboot. I cannot flush the BIOS because I can not even get into the BIOS with a battery plugged in and if I do, it locks up and I have to do a hard reboot.
 
Any assistance that anyone could provide would be greatly appreciated. Thank you.
 
==Will Deem
 
  • Rollie_R

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    Posted July 25th, 2007 19:00

    Will,
     
    Unfortunately, it is likely that there is a fault with the motherboard.  It could be that both batteries failed at the same time, but not likely.
     
    One thing to try, remove the battery and disconnect the AC power.  Now, press and hold the power button for 15 seconds.  This may reset the system.
     
    Unfortunately, the most likely answer is that the motherboard needs to be replaced.
     
  • NelsonB

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    Posted August 7th, 2007 20:00

    Hi willdeem,
     
    I'm currently having the exact same problem on my laptop Inspiron 1501.
    Someone suggested me to try the following link because it may be a BIOS issue:
    http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R158299&SystemID=INS_PNT_1501&servicetag=&os=WW1&osl=en&deviceid=13120&devlib=0&typecnt=0&vercnt=6&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=211400
     
    I haven't try it yet (I have been really busy), but I wonder if this is a really bad issue.
     
    What's the status on this, willdeem?
    Did you get any response/fix on this problem?
  • Talebearer

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    Posted September 29th, 2007 13:00

    If the battery pack is removable, did you remove it from the computer for a minute and replace it?  When using you computer at  home, always plug your computer cord into a surge suppressor.    Spikes and surges really do heavy damage.  A $20 spent on this item saves you the replacement of the computer.