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radha_park
updated
9 years ago
1 Rookie
•
1 Message
0
623
July 11th, 2017 07:00
I have a problem with my bios set up on Inspiron 14 -3421
while starting the system goes to bios set up and unable to boot further
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Dell-SreejithR
6 Operator
3398 Posts
305
Posted July 12th, 2017 01:00
Thank you for your message.
Is the hard drive getting detected in BIOS? When the system boots to bios check if the hard drive is listed under Main – Fixed HDD.
Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB
If the hard drive is not getting detected, try reseating the hard drive by following the manual here http://dell.to/2sORXJF (Page 27).
If the hard drive is faulty, you may consider replacing the drive.
Click on my Dell username & send a private message with the service tag, registered name & email address.
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Dell-SreejithR
6 Operator
•
3398 Posts
305
0
Posted July 12th, 2017 01:00
Thank you for your message.
Is the hard drive getting detected in BIOS? When the system boots to bios check if the hard drive is listed under Main – Fixed HDD.
Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB
If the hard drive is not getting detected, try reseating the hard drive by following the manual here http://dell.to/2sORXJF (Page 27).
If the hard drive is faulty, you may consider replacing the drive.
Click on my Dell username & send a private message with the service tag, registered name & email address.