I have a fairly new Studio 1737.  I've been talking to Dell Tech Support several times.  Bottom line is:  I was told my hard drive was corrupt and they mailed me a new (refurbished) hard drive.  I have taken the back off my laptop and taken the screws out of the top piece with all the round holes in it, however, I cannot get it out of the computer to slide the new hard drive in.  Any suggestions?