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ryanmmiller
8 Posts
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329378
January 31st, 2016 20:00
Dell XPS 15 9550 Bluetooth Problems
Hello! I recently got a Dell XPS 15 9550 (i7 / FHD Display / 512gb) and am having trouble getting Bluetooth to work.
- The Bluetooth button does not show in my action center.
- Can't seem to find any reference to Bluetooth in my Windows 10.
- The Bluetooth Driver software will not complete install, it says "Activate Bluetooth using Wireless Switch"
- Wireless Switch for Bluetooth is activated in the BIOS.
If anyone has any suggestions for me, I would appreciate it. Laptop is otherwise great and I just need to get Bluetooth working! Thanks -Ryan
31618
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Posted July 1st, 2017 07:00
I sent the laptop back to dell and they found the device had a faulty motherboard, among many other things. Dell sent me a new laptop that has had no problems and now I'm very happy. Thanks for your help, everyone.
29694
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Posted January 31st, 2016 20:00
:emotion-2:
Troubleshoot common computer problems:
1. Right click the Start's button
2. Click Control Panel
3. Look under System And Security, you should see "Find And Fix Problems", click it
4. Look to the left, click view all
5. Click Hardware And Devices
29694
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Posted January 31st, 2016 21:00
Sorry to report this did not automatically fix my problem. It feels like the adapter has been switched off, but the BIOS says it is on and no software seems to exist to allow me to turn it on. There isn't a hardware switch I don't know about, or another way to install the bluetooth driver software, is there?
29694
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Posted January 31st, 2016 22:00
You can click on the Network Adapter(Troubleshoot Common Problems) and see what happen.
Do you see any Bluetooth drivers in Device Manager? Look at the Bluetooth drivers in my Device Manager:
29693
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Posted January 31st, 2016 22:00
29694
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Posted January 31st, 2016 22:00
:emotion-2:
I also like to suggest you update the System Setup(BIOS) and then after, the drivers on the system for issue resolution. Please enter your service tag number on the link below:
29693
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Posted February 1st, 2016 06:00
Nope, no bluetooth devices in the device manager.
30166
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Posted February 1st, 2016 06:00
Okay, I'll try out the BIOS update and report back.
30166
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Posted February 1st, 2016 07:00
I did the BIOS update, and tried to install the bluetooth driver software for the computer again, encountering the same issue "Activate Bluetooth using Wireless Switch". It sounds like the wireless switch is broken or stuck somehow. Is there any way to reset it without this software that refuses to install?
AkashV2017
1 Message
31618
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Posted June 30th, 2017 19:00
Hi,
I just fixed my Bluetooth issue (system tray icon disappeared, dell driver update website could not detect the Bluetooth hardware etc.) by uninstalling "Killer Wireless" program that got installed in one of the Dell recommended updates. simply go to control panel and uninstall the program.
Kind regards,
Akash