Hi, & Thank you for your time,

I am no expert. I am referring to my Inspiron 8600, w/, I believe; Intel 1594.MHz; 2 Gb RAM; XP Pro SP2. Sound right?

It was suggested by the moderator of the General (non-technical) board, I try here for help, in his kind attempt at guidance. Also, I should say, there is a lengthy, very detailed explanation, of the full extent of my frustrating ordeal, posted on the General (non-technical) Board. If you find you need or want more information on my problems, I would suggest reading it, titled "WHY WONT ANYONE HELP ME!!!!", on that board, so I don’t annoy any one w/ unnecessary repetition of information.

Here’s the main thing... "I know what the problem is, & what I need, that's what is soooo frustrating!!! I'm no computer genius but, My USB port is in pieces in my hand, so I would say I need a replacement ASAP, as this problem is causing the second port to malfunction so I'm unable to connect to anything most importantly to me right now, my printer!! The only questions...; is there a way to isolate the second port, to make it usable till the second is repaired?;...Is this problem again the error of the tech who replaced the motherboard, and had to return to reconnect hardware he failed to connect on the first visit. & how can I insure I don't have the same tech return, and possibly cause me more concerns?;...and finally, How can I get ANY help from Dell @ all????"

I seek technical help towards enabling the undamaged port to work independently from the broken one.

But, I would also like to be directed where do I go for assistance in getting the repair, and ending this nightmare. And why do you think no one is responding to me. As I have still yet to get any further along, towards resolving this issue, than when it first occurred, I look forward to any & all your responses.

Respectfully yours, Sue