yerby56

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17 years ago

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yerby56

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February 25th, 2010 06:00

Error Code 2000-0142,Msg: Unit 1: Driver Self Test failed. Status byte =79.

I ran the Dell Pre-Boot System Assessment Build 4104 :

I held the F(sub n) key and pressing the power button allowed the Pre-Boot System Assessment Build 4101 test to run. Error codes are as follows:

1.0   Error Code 0142, Msg: Error Code 2000-0142, Msg: Unit 1: Driver Self Test failed. Status byte =79.

2.0   Ran Extented Test: Error Code 3600.01.23, Battery test failed – reporting attached charger.

Also, I was able to boot into safe mode okay, however, System Restore would not proceed. The error message: The disk OS (C:) has errors, check the disk for errors. I checked both boxes, clicked start and kept getting “Schedule disk check next time you start the computer. I never was able to run the disk check.

Please help,

Thank you,

 

  • ejn63

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    Posted September 26th, 2010 05:00

    It isn't going to be fixed remotely - the hard drive needs to be physically replaced. They will send you a replacement if you contact support with the error code.

     

  • ejn63

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    Posted February 25th, 2010 06:00

    You need to replace the failed hard drive, and then reload everything.

     

  • BLPHI

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    Posted June 11th, 2010 09:00

    I have exactly the same problem, 

    Did you manage to fix the problem?

  • nikolego

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    Posted July 2nd, 2010 19:00

    I disagree with your answer.  If it was a failling hard drive why would I be able to still be able to access everything under windows with an external monitor?  When a hard drive crashes is doesn't work, mine functions.  What part of the functional hard drive would still make it fail?

  • SparTodd

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    Posted July 23rd, 2010 04:00

    This just happened to me two days ago.  I spent a day trying to fix it and then called Dell, and they're sending out a new HD.  Laptop isn't even three months old.

    My question is, since I have to send back the original HD because of warranty considerations, should I be concerned about any sensitive data (like bank account numbers, top secret code I'm developing) being extracted from the old HD?

  • ejn63

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    Posted July 23rd, 2010 04:00

    If you can still access the drive, you can wipe it clean with a utility such as

    http://www.dban.org/

    If you cannot, and are concerned about the data, DO NOT have Dell replace the drive - buy your own replacement.  Dell will charge you significantly more than the real replacement cost if you don't return the faulty drive, but they do require a return in case of warranty replacement, unless you purchased the "keep  your drive" option with the system (this is only as I recall, an option on business systems such as Latitude, OptiPlex and Precision).

     

  • ejn63

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    Posted July 23rd, 2010 05:00

    There is no point in installing Windows - no, using a wipe utility won't void anything (just don't open the drive case itself, which WOULD void the warranty).  They simply need the drive back when you receive the replacement.

     

  • SparTodd

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    Posted July 23rd, 2010 05:00

    Gotcha, thanks again for the help!

  • SparTodd

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    Posted July 23rd, 2010 05:00

    Thanks for the suggestions, ejn63.  The only way I can access the drive is to reinstall Windows.  The repair function didn't work at all.  If I reformat the drive or wipe it clean with another utility, will it invalidate my warranty?

  • BLPHI

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    Posted August 14th, 2010 09:00

    If you don't have much on your laptop or you have an external storage device try restoring to factory settings, mine works perfectly now & theres no costs,