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dkauro

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14 years ago

D

dkauro

4 Posts

0

12757

May 7th, 2012 07:00

getting Hard drive problem

Dear all,

I have just started my laptop and getting error as shown in picture. I have run DISKCHK which is fine. And i can access memory also.

Please help me to remove this error.

Thanks

  • PudgyOne

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    Posted May 7th, 2012 09:00

    dkauro,

     

    Run the full diagnostics and report back any error messages.

    How to Run the Dell™ Diagnostics Utility

     

     

    Rick

  • dkauro

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    Posted May 8th, 2012 02:00

    I have run diagnostic test as u said.please find below log detail

    Log Name:      Microsoft-Windows-MemoryDiagnostics-Results/Debug

    Source:        Microsoft-Windows-MemoryDiagnostics-Results

    Date:          08-05-2012 PM 01:48:10

    Event ID:      2001

    Task Category: None

    Level:         Information

    Keywords:      

    User:          SYSTEM

    Computer:      darshak-PC

    Description:

    Windows Memory Diagnostic results

    Event Xml:

    ">schemas.microsoft.com/.../event">

     

       

        2001

        0

        4

        0

        0

        0x4000000000000000

       

        3

       

       

        Microsoft-Windows-MemoryDiagnostics-Results/Debug

        darshak-PC

       

     

     

        ">manifests.microsoft.com/.../Events">

         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

       

     

    -Can you please tell what is it? There is actual problem in HDD. How can i solve it.

  • ejn63

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    Posted May 8th, 2012 06:00

    You need to run the Dell diagnostics - F12 at powerup.  Run the extended (NOT just the quick) hard drive test.

  • ejn63

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    Posted May 9th, 2012 10:00

    Those are not the Dell diagnostics.  To access these, press F12 a couple of times on powerup and choose them from the boot menu that appears.

  • dkauro

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    Posted May 9th, 2012 10:00

    I have run extended diagnostics test. Here is result from event viewer.

    Log Name:      Microsoft-Windows-MemoryDiagnostics-Results/Debug
    Source:        Microsoft-Windows-MemoryDiagnostics-Results
    Date:          09-05-2012 PM 09:14:55
    Event ID:      2001
    Task Category: None
    Level:         Information
    Keywords:      
    User:          SYSTEM
    Computer:      darshak-PC
    Description:
    Windows Memory Diagnostic results
    Event Xml:

     
       
        2001
        0
        4
        0
        0
        0x4000000000000000
       
        4
       
       
        Microsoft-Windows-MemoryDiagnostics-Results/Debug
        darshak-PC
       
     
     
       
          DA0B0000000000001100000003000000050000000C000000BC1600001600000002000000000000001CD50B00410500000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000004001000000000000906814000000000001000000400100000000000040010000000000001600000038000000DC07050009000E000E001500000007001CD50B0041050000090000C0000001000C0001000000000002000100330001000000000004000100280001000000000006000100340001000000000001000100610001000000000003000100FB00010000000000000000003F00010000000000080001005B0001000000000007000100A501010000000000050001009607010000000000060000007901010000000000000001000C0002000000000002000100200002000000000004000100270002000000000006000100350002000000000001000100610002000000000003000100FA00020000000000000000003F00020000000000080001005B0002000000000007000100A50102000000000005000100DA03020000000000060000007B01020000000000
       
     

    Please verify it and tell me there is any problem.

    Thanks

  • dkauro

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    Posted May 22nd, 2012 02:00

    I have run dell dignostics and i got error in first run

    It is like:

    Hard Drive DST

    Error code:0142

    Msg Error code:2000-0142

    Then i have run detailed dignostics. it passed. But i can not able to get Log data.

    Please refere and suggest what to do.

    Regards,

    Darshak

  • ejn63

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    Posted May 22nd, 2012 05:00

    You need to replace the hard drive -- it is faulty.