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DaRance

updated

9 years ago

D

DaRance

1 Message

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644

April 7th, 2017 01:00

Hello

I have a DELL INSPIRON N5040 which sometimes can not turn On. You can power on the laptop, it starts normally and you can do anything but soon after shutting down it fails to turn on again. It may take days for it to be able to turn On. When it fails to turn on the power indicator light is off meaning that no power is being received to the system board, this happens both when you connect Power outlet with the battery and when you connect only to the power outlet.

  • Jesse L (retired)

    10 Wizard

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    Posted April 7th, 2017 07:00

    DaRance,

    Run the diagnostics on the computer by following the information below.

    Launching ePSA
    Tap F12 during startup
    Select Diagnostics.
    Testing Devices using ePSA
    The ePSA starts running the quick test without waiting for user input.
    To select a specific device to test, users can tap the Esc key.
    A NOTE indicates important information that helps you make better use of your computer. NOTE:
    The Touchpad/Mouse will be non–functional when the test is in progress. This is as per design.

     

    Jesse L (retired)