What if my warranty has expired? Can i still download the driver and install it?

So do i need to uninstall and delete the ATI Mobility Radeon HD5470?

The error message was about the display driver AMD so is this the one?

Hi braddalton, 

You can uninstall and reinstall the display driver for your computer following the steps below: 

Uninstall and re install the drivers:

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “ Display adapters”, you will find the video driver listed.
• Right click on it and click on “uninstall”. (Check the driver installed on your system and re-install the video driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system and click on the below link:

 http://dell.to/OukFUO

• Enter the Service Tag of your system or select system model.
• Select the Operating System.
• You will find the video driver under category “Video”.
• Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select “Run as administrator”.
• Install the video driver by following the on screen instructions.
• Restart your computer and see if it works perfectly fine.

Please reply in case you have any further questions.

Where the direct download link for the driver software i need?

So do i need to uninstall and delete the ATI Mobility Radeon HD5470?

The error message was about the display driver AMD so is this the one?

Is this the download i need?

Drivers for OS Deployment (2)

Do i need to firstly follow these instructions from your previous answer

Hi braddalton, 

You can uninstall and reinstall the display driver for your computer following the steps below: 

Uninstall and re install the drivers:

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “ Display adapters”, you will find the video driver listed.
• Right click on it and click on “uninstall”. (Check the driver installed on your system and re-install the video driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system and click on the below link:

Hi braddalton,

I can provide you the direct link for the Display driver which is compatible with the following cards:

• ATI Mobility Radeon™ HD 5650
• ATI Mobility Radeon HD 5470 / HD4200
• ATI Mobility Radeon™ HD 550v

You can find the display driver for ATI Mobility Radeon HD5470 from the link below:

http://dell.to/QgajIe

• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select “Run as administrator”.
• Install the video driver by following the on screen instructions.
• Restart your computer and see if it works perfectly fine. If the issue still persists, you need to update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals (like printers, scanners, or any USB device) before updating the BIOS.

Click on the below link to download and install the system BIOS:

http://dell.to/TnECTC

• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the BIOS on your desktop.
• Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
• Follow the prompts on screen to install latest BIOS.

If the issue is still not resolved, you can click on the link below to download the display drivers from the manufacturer's website:

http://bit.ly/NrPxKN

• Click to download AMD Mobility Radeon™ Driver Verification Tool.
• Follow the prompts on screen to download the video driver.
• Restart your computer to see if the issue is resolved.

Please reply in case you have any further questions.

Done this. How do i test to see they have been successfully replaced and run a diagnostic to find out what caused the problem?