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nagappan97
2 Posts
0
58710
August 5th, 2013 04:00
Inspiron - 15 - 3521 - Password retrieving problem.
I am using this Inspiron -15-3521 for the past few days. On opening the Laptop it asked for a User ID from Microsoft Outlook to enter in. I used my user-id and password to enter in.
Later I came to know that this can be done with a local ID with out using the Microsoft id every time & I changed it. After this the laptop asked for a pin number which I provided.
Now the laptop is asking for only pin number everytime I log in. I forgot the password. If I am trying to enter in change password, it asks for to enter in the old password which I do not remember now. Can you help me out.
Regards
Nagappan
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DELL-Andrew F
249 Posts
1622
0
Posted August 5th, 2013 04:00
Hi nagappan97,
Good day and welcome to the community!
Thanks for reaching out to us and am sorry to hear about the trouble. You can try using a third party application that can help retrieve the outlook password. Check on this link http://dell.to/14YLojh. Let me know if this helps. Glad to help.
Thanks and Regards,
nagappan97
2 Posts
1622
0
Posted August 8th, 2013 21:00
I created a new account using the administrators rights, for which I was having a pin and not the pswd. Later entered in the new user ID and deleted the old user ID. Have started using the new administrator & Thanks for your help.
Thanks & Regards
Nagappan
DELL-Andrew F
249 Posts
1622
0
Posted August 9th, 2013 01:00
Hi Nagappan,
Good to know that all is well on your end now. Feel free to reach out to us anytime. Again, thanks for choosing dell!
Regards,
DELL-Andrew F
249 Posts
1622
1
Posted August 7th, 2013 01:00
Hi nagappan97,
Just a follow up. If further help would be needed, just let me know and I'm glad to assist.
Thanks and Regards,