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Sevenpointone
32 Posts
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May 2nd, 2005 17:00
Inspiron 6000 hangs when Verizon wireless PC card inserted,
Windows begins to add hardware then freezes, pulling out card results in a small step forward of the add hardware. So I reinsert it expecting the card to be recognized, but instead the system (XP) freezes for good. Verizon claims this is a known problem with only the dell inspiron 6000 due to some parts not up to standards.The card works fine on an older 7500. I have tried with the Verizon software installed , not installed, ext.
If this is a "known" problem per Verizon, anyone have a solution?
There are no error logs, red flags, ect. I have tried the card on two different 6000's.
Bob
If this is a "known" problem per Verizon, anyone have a solution?
There are no error logs, red flags, ect. I have tried the card on two different 6000's.
Bob
Sevenpointone
32 Posts
714
0
Posted May 2nd, 2005 21:00
Yes, but this is for access to the web when your not around a wireless network. It uses the cell phone networks.
BobI've got the exact same problem. I spoke with Verizon who gave me the same information as above and then spoke with Dell Wireless Support today (very important you talk to wireless support, no one else has a clue they just wanted me to flash the BIOS) and they knew about the issue. They told me it requires a motherboard replacement and gave me a dispatch number for pickup.
From what I was told, it sounds like a power consumption issue.
In case anyone else has a problem my case # is 100677934.
Sevenpointone
32 Posts
714
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Posted May 7th, 2005 10:00
When I talked to wireless support on 5-4 they had no clue. I had a tech who thought I was crazy.Two, yes 2 hours , It wasn't until I had the verizon tech on the other line when the level two tech started to take notice and found that reference number, and quicky and abruptly said "ahh can't do anything for you until may 20. The day the part would be available. Call back then please". Its amazing every Verizon wireless employee knows about it but It seems Dell techs did not. I spoke with three of them between tuesday and wensday.
Lets save someone some time here, if anyone plans to get a Verizon wireless broadbandaccess plan, the Kyocera KPC650 and the Novatel v620 probably( is it all of the I6000's, Dell) will not work . Ask for the PC5220 pc card, and inform them you have a I6000.
Ive been given this info as to the prob.---the point 010F cap. affecting the CDS_CRST# signal.
What ever, I spent alot of wasted time with what should of been common knowledge. I'm glad you got a repair status. Ill just have to waste more of my time calling them back.
Bob
Sevenpointone
32 Posts
714
0
Posted May 19th, 2005 08:00
I called Dell Tech. Thinking you had gotten a date to fix ( dispatch number as you put it) and referred to your case number. The techie said I needed to call back on the 20th. Two days later, they actually called me. I thought I was being Punked. I'm 0 for three for getting call backs. They claim they will call me on the 20th.
My monitor driver keeps getting corupted every couple of days when I've booted up.. I at first thought it was the verizon pc card at first but it has happened several times since. Anythink like that ,other drivers getting corupted, happenen to you.
Rock on
Bob
Sevenpointone
32 Posts
777
0
Posted May 27th, 2005 11:00
Hey Bradsjm, I have an appt. on tues. I'm unsure of what you meant by "sent you" didn' tyou have a repair tech come out? And how did you know it was the same one. What do I need to look for to make sure its a different ( new one)?Out of all the people who bought I6000's the last month, I can believe were the only ones who use verizon wireless cards. Its kinda quite on this issue.Bob.
Sevenpointone
32 Posts
689
0
Posted May 2nd, 2005 18:00
#F5081A695D579889E030030ABD6227C6
Its suppose to lead to a microsoft site, See what i can find out.
Bob