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nezz282

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nezz282

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July 7th, 2013 09:00

{MOVED}my built in mic not work..

i just bought dell inspiron 15r 5520 and its microphone wont work,,when i try to record my voice and play it back nothing washear,,i check the mic properties and it say it  is working,, please help me,,

  • DN

    DELL-Nikhil D1

    6 Operator

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    2580 Posts

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    Posted July 8th, 2013 11:00

    Hi nezz282,

    Please try recording the audio in safe mode. To enter safe mode follow the below steps:

    1. Restart the computer.
    2. Keep tapping F8 on the Dell Logo Screen.
    3. Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
    4. Press Enter.

    Try recording in safe mode with networking.

    If the problem still persists:

    1. Uninstall Audio Device driver and software from Device Manager (check box in uninstall windows) and restart the computer.
    2. Update the audio drivers, use the link below for the audio driver: http://dell.to/183fPcx
    3. Click the link above, select download file and follow the onscreen instruction to complete the installations.

    Try using the MIC after trying the above steps and check.

    Please post the results.

     

  • N

    nezz282

    27 Posts

    2717

    1

    Posted July 9th, 2013 00:00

    Hi thanks for your help,,it work. I just follow your step and now the mic is working, but i have another problem i don have maxx wave audio, where i can get it back?

  • DN

    DELL-Nikhil D1

    6 Operator

    •

    2580 Posts

    2717

    0

    Posted July 7th, 2013 10:00

    Hi nezz282,

    Please let me know the operating system installed in the computer, I will search for right drivers and necessary steps to fix the MIC problem.

    Also please refer this link for troubleshooting MIC issues: http://dell.to/RgpTsm

    Awaiting your response!

  • N

    nezz282

    27 Posts

    2717

    0

    Posted July 7th, 2013 21:00

    when im trying to record my voice,,The green waveform is not react to my voice.

  • N

    nezz282

    27 Posts

    2717

    0

    Posted July 7th, 2013 21:00

    im using windows 7,, but before this im using windows8 & it work fine,

  • N

    nezz282

    27 Posts

    2717

    0

    Posted July 8th, 2013 23:00

    I also notice there is no maxx wave audio program,,where i can download this?

  • DN

    DELL-Nikhil D1

    6 Operator

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    2580 Posts

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    Posted July 9th, 2013 08:00

    Hi nezz282,

    I would like to know if Quickset application was installed after Windows 7 operating system wasinstalled?

    If not, please install theQuickset application from this link: http://dell.to/12fiVWA

    Click the link, select Download file and follow the onscreen instructions to complete the installation. Restart the system and check for Waves Maxx Audio.

    Please post the results.

  • N

    nezz282

    27 Posts

    2717

    0

    Posted July 9th, 2013 12:00

    yes the quickset was intalled,,maxx wave audio is missing when i uninstall and reinstall audio driver

  • N

    nezz282

    27 Posts

    2717

    0

    Posted July 9th, 2013 13:00

    Hi thanks,,,,for your help i just need to uninstall all audio driver and feature and quiset then reinstall it,,now everything is back again as before,

  • DN

    DELL-Nikhil D1

    6 Operator

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    2580 Posts

    405

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    Posted July 14th, 2013 05:00

    Hi nezz282,

    Glad that the issue is resolved. I appreciate all your efforts in fixing the problem. In case of a similar situation in future, you can always refer to the link http://dell.to/YegVvF .

    Feel free to reach out to us on SDC for any help.

     

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