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5Dark

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5Dark

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June 17th, 2004 19:00

New or refurbished

Is it possible that if you buy a new computer from Dell it could have come with refurbished parts?

If so how would u be able to tell if its new or refurbished? (specifically im looking at a dvdrom drive, i got sent a new one, but fixed the prob myself while it was in transit, and now wondering which to keep (tech support recommened i keep the one they sent))

Thanks

  • johnallg

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    Posted June 17th, 2004 20:00

    Since they are built off shore in a factory, getting a refurb part would be highly improbable.  All parts would be new, or rechecked after failing online for who knows what reason (like worker incompetance).  If the one they sent looks like it has not been used before, your choice.
  • RobAtPace

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    Posted June 18th, 2004 17:00



    @5Dark wrote:

    Is it possible that if you buy a new computer from Dell it could have come with refurbished parts?

    If so how would u be able to tell if its new or refurbished? (specifically im looking at a dvdrom drive, i got sent a new one, but fixed the prob myself while it was in transit, and now wondering which to keep (tech support recommened i keep the one they sent))

    Thanks




    in all honestly, depending on your make and model of Dell Inspiron... most parts being replaced are refurbished.  Dell will never send you a new part, unless you pay for it.

     

    also, I would preferably take a Dell certified replacement part over a hand fixed part simply because what you may have fixed could possibly break down.

     

    just my 2 cents...

  • RobAtPace

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    Posted June 19th, 2004 19:00

    well you are absolutely right then...

    anywhich way you slice it, it is still under warrenty...

  • 5Dark

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    Posted June 19th, 2004 19:00

    It wasnt really hand fixed, I just applied a fireware update (interestingly, dell techs didnt suggest this, and didnt even seem interested in my dvd drive model)

    But thanks

    I keep my original in the end, since i know whats its been through, as opposed to the refurbished one.