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October 3rd, 2006 18:00
Screen Problems with a 9300
Hi - I've had my 9300 for over a year and it's been great until today when a thin flickering yellow line cropped up on the left side of the screen. I have updated video drivers, tried rolling back the system and done the dell and BIOS diagnostics, as well as tried squeezing the sides of the monitor to get a better contact.
is my lcd dead? should i try and get at the monitor connection or the "video flex"? any help much appreciated, thanks
is my lcd dead? should i try and get at the monitor connection or the "video flex"? any help much appreciated, thanks
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- i am also having this problem. in fact, the dell support forums were the last place i came to after doing a thorough google search. i don't think this is an issue with an improperly seated screen cable.
i currently have SEVEN vertical lines at ALL times (from bios check all the way to full boot-up) and it's a bit irritating given that i switched from toshiba because i felt dell made a better product.
this isn't an isolated incident. MANY 9300 owners are having this issue. i would say that there are easily hundreds experiencing this issue.
i love dell. i love my 9300. but this screen issue needs to be addressed. i have total faith and confidence that i'm not going to be told i need to shell out $700+ on a new screen when this was a design/engineering flaw to begin with.
i believe i am still under warranty (though i'll have to check) and so i will see if dell will handle this with care.
thank you for listening to my rant. marcopeter
5 Posts
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Posted October 31st, 2006 03:00
Well...
I've got 6 lines on my 9300....
My brother's has about a 3rd of the screen busted...
and a friend's has 1 line already....
all three are only about a year and a half old
sure seems like a Dell issue to me. Can't get any help out of them coz we're all out of warranty- Not only on the Dell forums but here as well:What is your screen model number?
marcopeter
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Posted November 13th, 2006 02:00
we all have the 1440x900 screen, not truebrite- i put in a complaint to the better business bureau and got a call from dell on the matter. after reading off my tag id, or whatever it is they want, i was told that because i was no longer under warranty, the best she (the lady on the phone) could do would be to give me the number for the section of dell for out-of-warranty claims, i.e. the sales department. i could see maybe giving me the bird if i was asking for a whole new laptop, but i'm not. this is COMPLETELY a DELL issue. i'm very meticulous and particular with my hardware and i take exceptionally excellent care of it. the problem i see here is that dell doesn't want to cough up for THEIR screw-up. what's the matter dell? have you grown so big that you no longer understand what it means to do the right thing instead of the cost-effective thing? you're effectively giving your grassroots following the middle finger on this one, dell. i could see getting away with this if it were only one or two people, but the fact of the matter is that you've put a faulty screen on ALL 9300s. we're growing restless, dell, and we want some results.

a18d02fe49bd48d
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Posted October 3rd, 2006 18:00