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Studio XPS Touchpad not working after sleep
Hello,
I have a dell studio XPS 1640 running windows 7 64-bit. Since I have owned the computer I have had a problem with the touchpad when coming out of sleep. About 50% of the time I come out of sleep, the touchpad is unresponsive. In order to get it working again I use the keyboard to put the computer back into sleep and then wake it back up again. This doesn't always work but it usually does. I have the most up-to-date BIOS, the newest synaptics driver from the synaptics website, and I also just did a clean install of Windows 7 hoping this would resolve the issue, which it did not. I really don't think it is a hardware issue, seems more like a software issue, as if the driver is just not loading sometimes when coming out of sleep. This is driving me crazy and is really a pain. Anybody have any other thoughts on something I can try to resolve this issue? Thank you!
Responses (19)
Solutions (0)
jack24bauer
3 Posts
4175
0
Posted September 20th, 2010 02:00
Open power options and open your power plan settings. Click on change advance power settings. Once you open that you can change the settings under "sleep",try to play with the settings and try to simulate it. Put your computer to sleep and try to wake it up using your touch pad. I hope it works.:)
Thank you very much for your input. My problem isnt actually trying to wake the computer with the touchpad, the problem is that after I wake the computer with the power button, the touchpad is unresponsive about 50% of the time. In order to get the touchpad to work again, I have to use the keyboard to put it back to sleep then re-wake it, or do a restart. The mouse will not move at all and the mouse buttons will not work until I do so. Seems like some sort of driver issue but I have the most up-to-date drivers currently so I don't know what else to try.
Robin Jones
3 Posts
4175
0
Posted January 11th, 2011 13:00
I am having the same problem, and my touchpad was replaced when still under warrenty!
So you had the problem before and after you had the touchpad replaced? If so then that just solidifies what I originally thought which is that it is a software problem and not hardware. I had my motherboard replaced under warranty and the problem persisted after also (Really wishing I hadn't bought a Dell). I have tried everything to no avail. Most up-to-date drivers from Synaptics as well as older driver versions. Complete system format. I even had the problem on 2 different operating systems...Vista and now 7. Very frustrating to have to put the computer back into sleep and wake it back up several times just to get the touchpad working!!!
Robin Jones
3 Posts
4175
0
Posted January 11th, 2011 16:00
Not quite...
The touchpad was intermittent, then packed up completely. I was made to run the diagnostics utillity and it proved that the device was faulty, and was subsiquently replaced by a dell technician.
It has worked fine for about 6 months, then it started this intermittent fault with sleep.
I would reinstall windows to see if it makes a difference, but at the moment it is not practical.
why50serious
1 Message
2094
0
Posted May 30th, 2011 10:00
I have the exact same problem. Mine began acting up about a month ago. Same laptop, Windows7 64-bit, updated everything. Please advise!

jack24bauer
3 Posts
4176
0
Posted September 19th, 2010 05:00
Hi there. Try to check your power options settings. You can check the settings on your power plan settings. Try to change your power settings to advance. Just go to control panel and open Power options in Windows 7. :emotion-1: