Hi greenbp,

I would suggest you to update the BIOS on the computer for issue resolution. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.

http://dell.to/18r60nI

Also, I would advise that you refresh the drivers for the touchpad by going into the device manager. Please follow the steps mentioned below.

1.    Open ‘Device Manager’ by clicking the Start button  . In the search box, type ‘Device Manager’, and then, in the list of results, click ‘Device Manager’.

2.    When the device manager pops up, in the list please check for ‘Mice and other pointing device’.

3.    Please click on the arrow mark beside ‘Mice and other pointing device’.

4.   Right click on the touchpad device and select Uninstall.

5.   Restart the computer and check for issue resolution.

Thank you for your quick response,I reinstalled the BIOS and uninstalled the touchpad device then reinstalled and it's working fine but it might take a day or two to see if it acts up again,I'll let you know.            Thanks again.

Hi,

I hope the touchpad is working well. If you face any issues please let us know so that I can check and assist you further.

You must of read my mind it was doing fine till this afternoon I minimized everything and closed the lid for about 15 minutes and when I opened it back up the pointer was moving real slow and a message said you had emailed so I restarted and it's fine again so something isn't right.

Hi greenbp,

Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

It stopped working again just before I got your email so I restarted and it's fine again but a black box popped up for a split second,all I could make out was "support assist" at the top then it was gone,that has happened on the restart before but anyway I reinstalled the BIOS and video driver so we'll see.Thanks

Hi greenbp,

Please let us know if the issue is fixed. If you are still facing the same issue the next ideal step would be is to restore the system to factory state.

No problem in the last 4 days so that's  good,thanks.

Time for an update,my touchpad still acts up at random times it will stop scrolling and the pointer will move around the screen real slowly and the only thing that helps is to restart but an external mouse works fine.I tested it using Support Assist and it failed,I haven't gone through all the trouble of doing a factory reset yet because I don't want to go through all of it again when my Windows 10 gets here.