Hi  oldcastlewflorida,

Welcome to the community.

Kindly swap the monitors to isolate the issue. Also, check both the monitors with different video cable.

Let us know which docking station you are using and what kinds of ports are there on the docking station.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi DELL-Sandeep P,

I tried your suggestions and still in same spot.  

The docking station is DELL PRO3X - 19.5V - #QAD0118102730.

FYI - I was using the current two ACER monitors and things were working fine thru a HP docking station ser #CNU908XG3Y with a HP EliteBook 8530p if that helps any.  If I can get any other info please let me know or if I need to take any info back to my IS department I can do that too.

Regards,

oldcastlewflorida

Hi oldcastlewflorida,

I appreciate the time and effort that you took to troubleshoot the issue. Can you please let us know the model number of Monitor you are using the Latitude system.

Also, can you connect both the monitors directly to the system without using the dock one by one. this would isolate the issue between Monitor,system,dock or cable.

If you have any further queries, please feel free to contact us.  

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep P!

Ha!  I cant be the only guy fuddling thru this - please tell me that - Ha!

Well - both ACER Monitors - Blue Hookup P236H and the white hookup S271HL work when hooked directly to the system.  Sure they would - Ha!  Its like when I take my truck in - it stops making the noise - LOL!

Let me know PLEASE where we go from here - I haven't given up yet!

Thanks,

oldcastlewflorida

Hi oldcastlewflorida,

I appreciate the time and effort that you took to troubleshoot the issue. I understand it could be troublesome to isolate the point of failure sometimes.

As the Monitors works fine when connected directly, so we have confirmed its not an issue with the Monitor. Now, I would suggest to check with different cable before replacing the dock.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep P!

I did th cables and nothing changed.

This is just a thought - i do not need to use the laptop monitor - is there a way to set this where i can disable the laptop screen and just use the two monitors and thenuse the laptop for keyboard useage only?

Thanks,

oldcastlewflorida

A possible solution without using third party utilities:

Try the setting as shown in the screenshot:  set "Lid close action" to "Do nothing"

Close the lid the and the display will/should be turned off - test it.

If you still need a keyboard while the laptop is running with the lid closed you have to connect an external one

Hi oldcastlewflorida,

It might be an issue with the docking station. You can press Win+P on keyboard and select external monitor for display.

This should set the display on external monitor only. If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

I am having the exact same issue. Our desktop support replaced the monitors with two brand new 22" Dell P2213 monitors. Replaced the cables and the docking station. It worked after toggling the settings a little then went back out. Now only one monitor again and it's black and white. I docked on a known good setup that another user has and I see the same thing on his. My only difference may be we have an SSD in the laptop. 

Hi KAT_MIG,

Welcome to the community.

Please let me know the model number of video card installed on the system. Also, check these Monitors individually without the dock to ensure its not an issue with the Monitor or cables.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell