I purchased a xps M1530 laptop I was told by the sales person that I was going to receive a $200.00 gift card that was being offered when I purchased my laptop on 12/5/07. I was told I would receive it via mail in 6-8 weeks. I called February 15,2008 to check on the status of the gift card and was told by the customer rep. That I was not eligible for a card..They were very unhelpful and even though I had the name, email address, and emails from the sales person confirming that we were eligible. After going back and forth with customer service supervisors and the sales department we got no help from anyone. We finally sent the sales person a email of the issue he replied stating that he will resolve the issue..we finally got a reply on Sunday the 9th of march stating that he made the notation to my account verifying that I am eligible for the gift card and he apologized for any inconvenience. I called the customer service today mar. 10, 2008 and still was 'turned away" by the customer service supervisor saying that they can not help me at ALL...What is going on???  This is very unacceptable...I will never purchase any products from dell.