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cronkfield

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18 years ago

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13156

July 13th, 2008 18:00

Windows explorer keeps crashing

Hi

 

My dell laptop keeps crashing everytime I use windows explorer. I do not want to format my hard drive.

This is the error I'm getting, I have done a full virus scan and that is no the issue.

 

Faulting application explorer.exe, version 6.0.2900.3156, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

 

I would greatly appreciate any help.

thanks

  • TechSkills

    31 Posts

    495

    0

    Posted July 14th, 2008 15:00

    Try running chkdsk /r.  At the Dell logo press F12 to enter boot menu > select CD drive to boot from > insert Windows disc > after loading select "R" to enter the recovery console > at the C: type "chkdsk /r (don't forget the space) this will take hours depending on the size of the drive but it will check your volume for errors and then attempt to repair them while keeping your info safe. 
  • 495

    0

    Posted July 15th, 2008 20:00

    Hi,

     

    Where can I get a windows disc,as none came with my laptop?.

    I have tried using chkdsk but not with the windows cd.

     

    thanks

  • TechSkills

    31 Posts

    495

    0

    Posted July 16th, 2008 02:00

    You can call Dell and they will send you any discs that came or should of come with your system including a Windows disc which you will need to run the recovery.
  • 495

    0

    Posted July 18th, 2008 23:00

    Try this: go to start, run: cmd

    at dos prompt type: chkdsk /f

    It should come back and tell you that it will complete the check disk on the next reboot.

     

  • TechSkills

    31 Posts

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    0

    Posted July 19th, 2008 14:00

    Yes, any Windows disc will work.  You NEED the disc for the chkdsk /r so it can replace any corrupted Windows files and it will take from 2-20 hours depending on the size of the drive and the damage on the disc.
  • 495

    0

    Posted July 19th, 2008 14:00

    Hi.

     

    I have tried running chkdsk a new times, inlcuding /r and /f but all to no avail.

     

    Even getting a cd from dell is tough, would any windows xp home edition cd do?

  • 495

    0

    Posted July 21st, 2008 20:00

    Hi,

    I have the disk now, but it asks me for an administrator password. i dont have any password on the laptop, how can I find this.

     

    thanks

  • TechSkills

    31 Posts

    495

    0

    Posted July 22nd, 2008 00:00

    Just press Enter if your system is not password protected and then when it asks which copy of Windows you want to repair press : 1 then Enter (assuming you only have one version of Windows installed).
  • 495

    0

    Posted July 22nd, 2008 17:00

    Hi,

     

    I have only one version installed. However when it asks for password, if i just press return it exits the system.

     

    I dont have password on my computer. thanks for all your help