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Jaes

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21 years ago

J

Jaes

2 Posts

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3780

August 16th, 2005 18:00

2005FPW back light issue

Recevied 2005fpw A02 July yesterday and noticed bad back light issue from 4 corners of the pannel. I called dell support and spoke with Mark.  He told me that this is the feature of the monitor and that it's suppose to be like this. He refused to give me a replacement since black light is normal so I had to go for the refund. I'm really upset because he didn't give me chance to get an replacement.  Has dell now given up to fix back light problem with this model?
 
 
is this considered normal?
  • DA

    drew-and-not-u

    494 Posts

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    Posted August 16th, 2005 18:00

    No, this has been a running problem with the 2005FPWs. Whoever you spoke to was being difficult. I would call back and speak to someone else, if you have to ask to speak to a supervisor. Don't take no for an answer, it's not supposed to look like that.
  • J

    Jaes

    2 Posts

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    Posted August 16th, 2005 19:00

    Canceled the RMA and on process for replacement. I hope I get a good one this time.

    Does 2405FPW have same back light issues like 2005FPW?  If not I might just go for that instead.

  • DA

    drew-and-not-u

    494 Posts

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    Posted August 17th, 2005 00:00

    Haven't heard of any. If you have the means, I would say get the 2405 for many reasons.

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