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mshelton1984
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77 Posts
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August 6th, 2008 18:00
2007WFP Replacement Question
After about a year and a half of use my 2007WFP has developed a strange defect and will probably have to be returned, but it seems this model is no longer available. Does this mean the replacement would be a different model?
ctalia4000
2 Intern
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1325 Posts
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Posted August 7th, 2008 00:00
If you brought your monitor with a system, you have a 1, 2, or 3 year warranty.
If you brought the monitor as a standalone product, You have at 3 year warranty.
You should call Dell tech support http://support.dell.com/support/topics/global.aspx/support/dellcare/byphone_prod?c=us&cs=19&l=en&s=dhs
If you brought the monitor, with a system you need the service code, and standalone you use the order number.
Dell has an exchange program. If you are within warranty, you are send out a refurbished monitor, and you return the broken one in 10 days. You call DHL and they pickup the monitor.
Message Edited by ctalia4000 on 08-06-2008 09:26 PM
tr4
1727 Posts
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Posted August 6th, 2008 20:00
Dell send the returns to a repair facility to repair and make available to warrenty customers. If you're is out of warrenty, I think all you can get is to buy a new monitor from them.
They may choose to supply another model depending on their stock and the cost of repairing a certain model