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darrenke

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20 years ago

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darrenke

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June 2nd, 2006 04:00

2007WFP Replacement Update

So my new 2007WFP ships out on the 26th of May with the current gradient problem still there. I call tech support on the 31st to get what I thought would be an easy replacement shipment. After spending more than 45 minutes being transfered to three different departments and arguing with the foreign tech support that the problem is well known and not the fault of my system I finally get a supervisor who agrees to replace out the monitor. Ok rant over...

Now my question is when will the FIXED monitors be shipping? My replacement order shows a shipping date of June 8th, is this going to be from the fixed batch or is Dell going to pay shipping for a third monitor? I see another user reported that the fixed monitors would not be available until after June 15th... Also, I assume that my 21 day return option starts from the date I get a properly working monitor from Dell?

Last question, are the fixed monitors coming out of the China or Mexico factory?

thanks!

Darren
  • nycamc

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    Posted June 2nd, 2006 13:00

    Chris M,

    Sounds like this is going to take a while, then. I just want to make sure that you have received my PM with the information that you required. Do I need to call tech support for this or could I just wait for the new replacement?

    Thanks.
  • DELL-Chris M

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    Posted June 2nd, 2006 13:00

    I got everything. Just wait. If anyone sets up an exchange now, they will NOT get a fixed monitor.


    DELL-Chris M (old account)

    #IWork4Dell

  • DELL-Chris M

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    Posted June 2nd, 2006 13:00

    darrenke,

    Now my question is when will the FIXED monitors be shipping?
    * No ETA.

    My replacement order shows a shipping date of June 8th, is this going to be from the fixed batch?
    * No idea.

    Is Dell going to pay shipping for a third monitor?
    * Yes.

    I assume that my 21 day return option starts from the date I get a properly working monitor from Dell?
    * For this issue, yes.

    Last question, are the fixed monitors coming out of the China or Mexico factory?
    Initially, Mexico. Then China.


    DELL-Chris M (old account)

    #IWork4Dell

  • DELL-Chris M

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    Posted June 2nd, 2006 15:00

    If the exchange has already shipped, we cannot stop it. Just send it back.


    DELL-Chris M (old account)

    #IWork4Dell

  • nycamc

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    Posted June 2nd, 2006 15:00

    Is it possible then to opt not to receive a replacement until a new one (with the fix) is available? It is a hassle for both parties to ship a new un-fixed monitor before the fixed ones become available, don't you think?
  • Jimmebee

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    Posted June 2nd, 2006 17:00

    Hi Chris I just wanted to know if you recieved my PM
  • DELL-Chris M

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    Posted June 2nd, 2006 20:00

    Yes.


    DELL-Chris M (old account)

    #IWork4Dell

  • darrenke

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    Posted June 2nd, 2006 21:00

    Thanks for the prompt and honest replies to my questions. I wish the phone support was as good!

    Message Edited by darrenke on 06-02-200605:37 PM

  • bobd1950

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    Posted June 3rd, 2006 00:00

    same question...?...thanx and Ill leave you alone(!)>
  • shadowgyz

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    Posted June 3rd, 2006 17:00

    Chris M,

    Is there a way we can confirm that our PM's have been received, maybe an extremely long list of some sort?