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DemonOne

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14 years ago

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DemonOne

6 Posts

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31597

March 7th, 2013 03:00

2312hm back light bleeding.

Hello,

I bought a a new dell ultra sharp  2312hm a few days ago, and although it performs great I noticed some bad bleeding in the lower left corner, which can be seen in this picture https://www.dropbox.com/s/x0hj39owu61yyre/20130307_013806.jpg

Is there anything I can do about this?

Thanks,

Avi.

  • DELL-Manshu S

    6 Operator

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    2160 Posts

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    Posted March 7th, 2013 04:00

    Hi Avi,

    Welcome to the Community.

    I am unable to open the link provided by you to check the bleeding happening with the monitor. Could you please attach a picture on the forum so that I can help you in a better way.

    Thanks & Regards
    Manshu S
    #iworkfordell

  • DemonOne

    6 Posts

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    Posted March 7th, 2013 04:00

    Hey Manshu,

  • DELL-Manshu S

    6 Operator

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    2160 Posts

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    Posted March 7th, 2013 05:00

    Hi Avi,

    Thank you for the reply.

    Could you also let me know the country you are in so that I can check it with the team concerned.

    Also, let me know if there is any speaker or any other device near the monitor which can cause this. 

    Thanks & Regards
    Manshu S
    #iworkfordell

  • DemonOne

    6 Posts

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    Posted March 7th, 2013 05:00

    Hey Manshu,

    I'm in Israel.

    There's no other device close to it, but I will check again when I get home.

  • DELL-Manshu S

    6 Operator

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    Posted March 7th, 2013 09:00

    Hi Avi,

    Thank you for the reply.

    I have forwarded the picture and the details provided by you to the team concerned. I will keep you posted.

    Thanks & Regards
    Manshu S
    #iworkfordell

  • DELL-Manshu S

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    2160 Posts

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    Posted March 8th, 2013 07:00

    Hi Avi,

    Please provide the following details:

    How old is the monitor?
    Is it still under warranty?

    Thanks & Regards
    Manshu S
    #iworkfordell

  • DELL-Chris M

    Community Manager

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    Posted March 8th, 2013 10:00

    Avi,

    We do not validate our monitors in a dark room. We use standard office lighting. Dell monitors do not have 100% backlight uniformity specification. As long as the center 2" circle meets our manufacturer specifications, it is acceptable. If the Brightness and Contrast are maxed to 100 and you measure the brightness difference of any two points on the monitor, the difference will never be greater than 25%.


    DELL-Chris M (old account)

    #IWork4Dell

  • DemonOne

    6 Posts

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    Posted March 9th, 2013 09:00

    Hey,

    I received this monitor on monday (March 4th 2013).

    It is under warranty, I didn't speak to my retailer yet though, I wanted to see if there's anything I can do that doesn't involve shipping it back.

  • DemonOne

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    Posted March 9th, 2013 09:00

    Chris,

  • DELL-Chris M

    Community Manager

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    56891 Posts

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    Posted March 10th, 2013 13:00

    Dell monitors do not have 100% backlight uniformity specification. As long as the center 2" circle meets our manufacturer specifications, it is acceptable. Per that policy, I would not replace that monitor.


    DELL-Chris M (old account)

    #IWork4Dell