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FuzzyLabRat
6 Posts
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November 29th, 2018 14:00
DDM, UP2716D, U2717D
Having difficulties after several Microsoft Updates, GeForce Updates, and Alienware updates applied this week; DDM versions no longer detect my two U2717D nor my UP21716D
Updated wit Windows 10 1809 build 18290.1000
Aurora R6 + GeForce 1080; drivers at 417.01 latest
No changes in hardware setup. GTX DP -> DP on both U2717D; GTX DP -. mDP UP2716D
This functions as expected on another PC using the DDM build 1.31.0.1887
Have tried current DDM, above build, and n-2 build. Remove. Reboot. Install. Reboot. Test
DDM is in tray, but says to connect a dell monitor. DDM will not open further. Can generate DDM reports (appears to enumerate the listed models as expected)
Ideas? (Sorry if re-post, last post failed mid-post)
Responses (5)
Solutions (0)
FuzzyLabRat
6 Posts
769
0
Posted November 30th, 2018 08:00
Thanks Swamped -- here's the lastest DDM report:
Diagnostic Report, generated 11/30/2018 (10.0.18290) Copyright (c) 1995-2018, EnTech Taiwan. Version = 1.40.0.1928 OS = 10.0.18290.2 x64 Mechanism = 3 Account = Standard Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" //////////////////////////////////////// EnumErrorCount = 0x00000000 LastCheck = 0x00000000 HintShown = 0x00000001 //////////////////////////////////////// 11:08:42.102...Log opened 11:08:42.318...LanguageID = 00000409 00000409 00000409 11:08:42.335...Build = 1.40.0.1928 11:08:42.336...Windows handles = 000201A6 00010146 000101AA 11:08:42.337...OS monitor sleep timeout value = 14400 ms. 11:08:42.337...Applied DPI = 96-96 11:08:42.337...VM = 0 11:08:42.644...Starting enumeration 11:08:42.866...Ending enumeration 11:08:42.881...New=DEL40DD&VEN_10DE&DEV_1B80&SUBSYS_33661028.0002 DEL40EA&VEN_10DE&DEV_1B80&SUBSYS_33661028.0001 DEL40EA&VEN_10DE&DEV_1B80&SUBSYS_33661028.0003 11:08:42.919...Video power down timeout = 14400 11:08:42.922...User session connect 11:08:42.927...Display powered ON 11:08:47.955...Refreshing screen object 11:09:01.550...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ 11:09:01.560...Dump: complete Windows device enumeration 11:09:01.566...1.DeviceName = \\.\DISPLAY1 11:09:01.571.....DeviceFlags = 00000001 11:09:01.575.....DeviceString = NVIDIA GeForce GTX 1080 11:09:01.584.....DeviceID = PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028&REV_A1 11:09:01.589.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{0D025A1A-F3FF-11E8-AC76-701CE7D64A6C}\0000 11:09:01.599.....a.MonitorName = \\.\DISPLAY1\Monitor0 11:09:01.603.......MonitorFlags = 00000003 11:09:01.605.......MonitorString = Dell UP2716D (DP) 11:09:01.606.......MonitorID = MONITOR\DEL40DD&VEN_10DE&DEV_1B80&SUBSYS_33661028\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 11:09:01.609.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 11:09:01.614...2.DeviceName = \\.\DISPLAY2 11:09:01.615.....DeviceFlags = 00000005 11:09:01.617.....DeviceString = NVIDIA GeForce GTX 1080 11:09:01.618.....DeviceID = PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028&REV_A1 11:09:01.619.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{0D025A1A-F3FF-11E8-AC76-701CE7D64A6C}\0001 11:09:01.623.....a.MonitorName = \\.\DISPLAY2\Monitor0 11:09:01.625.......MonitorFlags = 00000003 11:09:01.628.......MonitorString = Dell U2717D (DP) 11:09:01.631.......MonitorID = MONITOR\DEL40EA&VEN_10DE&DEV_1B80&SUBSYS_33661028\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001 11:09:01.633.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001 11:09:01.641...3.DeviceName = \\.\DISPLAY3 11:09:01.647.....DeviceFlags = 00000001 11:09:01.650.....DeviceString = NVIDIA GeForce GTX 1080 11:09:01.654.....DeviceID = PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028&REV_A1 11:09:01.661.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{0D025A1A-F3FF-11E8-AC76-701CE7D64A6C}\0002 11:09:01.668.....a.MonitorName = \\.\DISPLAY3\Monitor0 11:09:01.674.......MonitorFlags = 00000003 11:09:01.677.......MonitorString = Dell U2717D (DP) 11:09:01.680.......MonitorID = MONITOR\DEL40EA&VEN_10DE&DEV_1B80&SUBSYS_33661028\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003 11:09:01.685.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003 11:09:01.690...4.DeviceName = \\.\DISPLAY4 11:09:01.692.....DeviceFlags = 00000000 11:09:01.695.....DeviceString = NVIDIA GeForce GTX 1080 11:09:01.697.....DeviceID = PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028&REV_A1 11:09:01.699.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{0D025A1A-F3FF-11E8-AC76-701CE7D64A6C}\0003 11:09:01.703...5.DeviceName = \\.\DISPLAY5 11:09:01.706.....DeviceFlags = 00000000 11:09:01.711.....DeviceString = Intel(R) HD Graphics 630 11:09:01.715.....DeviceID = PCI\VEN_8086&DEV_5912&SUBSYS_07DB1028&REV_04 11:09:01.717.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A923FD73-F3F3-11E8-8A2E-BDF9907378BB}\0000 11:09:01.721...6.DeviceName = \\.\DISPLAY6 11:09:01.724.....DeviceFlags = 00000000 11:09:01.725.....DeviceString = Intel(R) HD Graphics 630 11:09:01.726.....DeviceID = PCI\VEN_8086&DEV_5912&SUBSYS_07DB1028&REV_04 11:09:01.727.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A923FD73-F3F3-11E8-8A2E-BDF9907378BB}\0001 11:09:01.730...7.DeviceName = \\.\DISPLAY7 11:09:01.731.....DeviceFlags = 00000000 11:09:01.731.....DeviceString = Intel(R) HD Graphics 630 11:09:01.734.....DeviceID = PCI\VEN_8086&DEV_5912&SUBSYS_07DB1028&REV_04 11:09:01.736.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A923FD73-F3F3-11E8-8A2E-BDF9907378BB}\0002 11:09:01.742...Total number of monitors enumerated = 3 11:09:01.743...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Reply FuzzyLabRat
6 Posts
771
0
Posted November 30th, 2018 11:00
- edit dupe post - original post didn't show up for a while
Reply FuzzyLabRat
6 Posts
768
0
Posted November 30th, 2018 11:00
- edit - dupe post
Reply swamped207
4 Apprentice
•
426 Posts
755
0
Posted November 30th, 2018 15:00
Nothing is being enumerated by Windows, though gfx cards and monitors are obviously present. Its possible a system update left device management in an exceptional state. Try the following steps:
1. Open Device Manager (devmgmt.msc)
2. Uninstall everything *under* "Monitors" (not the Monitors hive itself) by right-clicking on each entry and selecting "Uninstall"
3. Uninstall everything *under* "Display adapters" (not the Display adapters hive itself) - display settings will change but not to worry since they'll be changed back in the next step
4. Now go up to the Action menu in the DevManager menu bar and select "Scan for hardware changes"
Your NVidia display driver should be installed from scratch and the monitors re-registered
Reply

swamped207
4 Apprentice
•
426 Posts
795
0
Posted November 30th, 2018 02:00
Try posting the DDM diagnostic report you have generated. It will reveal why its not working.