My organization is using the Dell Display Manager with the U2913WM monitor (Windows 7 x64). Having only realized the app prompts for updates after version 1.11.0.1315 recently came out, I was wondering if anyone knew how to suppress the update prompt? I didn't see anything in the registry and Entech's website wasn't much help.
Thanks Chris, I've tested versions 1244, 1260, and 1285, and all will prompt at the next login to upgrade to the latest version (1315). Do you know of any setting or registry key to disable the prompt from being displayed?
In my experience with the DDM most of the problems have been resolved by updating the video driver (I believe other posts on the forum will corroborate this). If you haven't already I recommend the below:
1. Run windows updates (you may need specific updates for your monitor model or the dell displayport cable)
2. Download and install the latest video driver from the manufacturer (just to make sure)
3. In windows 8 disable UAC by going to: Control Panel> System and Security > Administrative Tools > Local Security Policy
4. Install the latest version of the DDM, do not check the run as admin box. Make sure the monitor is physically connected and the desktop extended or duplicated before install. (-I've just had better results this way...)
If you continue to get any errors I would email support@entechtaiwan.com with the error details and your OS/software/hardware details.
After looking into it and getting the same response from Entech support, swamped207 is right about the 740 error likely being a UAC corruption issue. Unfortunately other than checking the registry entries specifically tied to UAC or using a reg cleaner there's not much in my opinion that you can realistically do to troubleshoot. On the other hand this diagnosis is by no means clear cut, especially if you're facing an undesired re-install of the OS, why not attempt any troubleshooting steps available (if you have the time or inclination)?
A few other comments:
I wouldn't worry about the Dell bloatware not working, if anything I would uninstall it.
In regard to the Graphics card and the event viewer I would just upgrade the driver to version 8.982.6.0 from dells driver download page for your device model.
In general I would recommend operating in a way that would always allow you to quickly and easily re-install your OS, i.e. maintaining OS install media/source files, maybe a second hard drive, automated/manual backup procedures etc. If you can/do get in the habit of this it will often save time and limit persistent or re-occurring problems.
"Just wipe it" isn't a bad motto, a cop out? Yes...maybe, but what do you wanna live forever?
Chris: I can't get DDM to properly run after installing from the Dell Download page (abut 12 times now). I get past the initial 1260 version which prompts for the 1315 version (which I get immediately from the Dell update site).
Here is what I wrote on another post reply ... hoping to find some workable solution:
Oh jeepers, now the Datacolor Spyder4Pro won't work either? I am still struggling with trying to get the Dell Display Manager software to install and open properly. Love the June2013 Ultrasharp U2713H monitor but I have limited control over it without the DDM app.
Dell Tech support claims I have a faulty Win8 x64bit OS in the 3 month old Inspiron15R laptop, so I am facing a reinstall of the Win8Pro 64bit OS - if they are correct about what is causing the problem.
After installing one update from Publisher EnTech Taiwan, the desktop icon doesn't open anything. Sometimes I get error message 740 followed by a note that this must be elevated.
swamped1
234 Posts
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Posted August 23rd, 2013 05:00
If you are comfortable editing the registry, add and/or set the value "LastCheck" to 0 (dword), under the key HKCU\Software\EnTech\DDM.