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Monitor shuts off
My Dell L500r Dimension desktop monitor shuts itself off
everytime I turn on the computer. The screen goes black, so I can't do anything.
"Sanjeev" from Dell's Chat service had the bright idea of running the monitor's diagnostics. Good suggestion, except how do I do that with a blank screen?!?!?
I borrowed another Dell monitor from work, plugged it in at home, and the same thing happened: It shut itself off.
Suggestions?
FYI: I'm e-mailing this posting from my new Dell Inspiron 6000 laptop, which thankfully arrived last Thursday two hours after the deskop monitor went blank. The reason why I want to fix the monitor problem, if possible, is so I can donate the entire computer to a worthy charity, but first I want to delete all my e-mail, save the e-mail address book and some documents.
Mr. Jesse, thanks for the suggestion, which I followed. But, no change. The Dell monitor goes black right after the Windows 98 logo appears, which is right after the computer runs ScanDisk.
I have the receipt for the video card, and even its original box, which was installed at a local CompUSA store in April. At that time, everything worked fine. I have e-mailed the manufacturer, Mad Dog Multimedia, about the problem, but no reply, yet.
Other ideas? Thanks again.
- A new Mad Dog video card arrived today, and I installed it right away. Alas, the monitor still shuts off right after the Windows 98 screen appears. I plugged in another monitor, which I had done before, but the same thing happened. With the screen black, I can't run a diagnostic, so what's my next step?
- I took my nearly 6-year-old Dell L500r Dimension desktop to PC Express last week to finally get the problem fixed. The problem: The monitor would shut down seconds after turning on the power. PC Express found four drivers for video cards and removed all but the one for the newest card. Problem solved.
Jesse L (retired)
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Posted September 9th, 2005 14:00
Faison,
Thank you for using the Dell Community Forum.
If 2 monitors are doing the same thing on the same computer then, the problem is not the monitor but, the video card. Try reseating or replacing the video card in the system.
Jesse L (retired)