UNSOLVED
DC
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
0
39516
February 9th, 2007 12:00
Monitor warranties
* A monitor purchased with a computer
before 12/12/2005 has a 3 year warranty based off of the 20 digit PPID number or uses the longer computer warranty (4/5 year). You must provide one of the following Dell numbers so we can validate the warranty -
Service Tag number
Order number
Customer number
* A monitor purchased with a computer on/after 12/12/2005 uses the length of the computer warranty (90 days, 1 year, 2 year, etc), regardless of the monitor PPID number.
You must provide one of the following Dell numbers so we can validate the warranty -
Service Tag number
Order number
Customer number
* A monitor purchased by itself has a minimum 3 year warranty based off of the 20 digit PPID number. You must provide one of the following Dell numbers so we can validate the warranty -
Order number
Customer number
* A monitor purchased from a reseller. The reseller must provide to the buyer the original Dell monitor order number. We will use that order number to validate the warranty. Once validated, we can change the ownership to the buyer.
What does the monitor warranty actually cover?
* Panel, stand, cables, ports, plastics. (excepting for any customer caused damage)
While under warranty, is there a fee for replacement?
* No.
While under warranty, do I have to pay shipping?
* No.
Do I have to send back the broken monitor to Dell?
* Yes. We provide a return shipping label.
How long does an average replacement take?
* 5 to 7 business days.
Service Tag number
Order number
Customer number
* A monitor purchased with a computer on/after 12/12/2005 uses the length of the computer warranty (90 days, 1 year, 2 year, etc), regardless of the monitor PPID number.
You must provide one of the following Dell numbers so we can validate the warranty -
Service Tag number
Order number
Customer number
* A monitor purchased by itself has a minimum 3 year warranty based off of the 20 digit PPID number. You must provide one of the following Dell numbers so we can validate the warranty -
Order number
Customer number
* A monitor purchased from a reseller. The reseller must provide to the buyer the original Dell monitor order number. We will use that order number to validate the warranty. Once validated, we can change the ownership to the buyer.
What does the monitor warranty actually cover?
* Panel, stand, cables, ports, plastics. (excepting for any customer caused damage)
While under warranty, is there a fee for replacement?
* No.
While under warranty, do I have to pay shipping?
* No.
Do I have to send back the broken monitor to Dell?
* Yes. We provide a return shipping label.
How long does an average replacement take?
* 5 to 7 business days.
Message Edited by DELL-Chris_M on 04-21-2008 11:48 AM
510
0
Posted March 20th, 2008 06:00
If I wish to sell a monitor I purchased with a laptop do I just need to give the buyer my Invoice or Order Number? The monitor was a high-end panel so had 3year warranty listed on the invoice but was bundled with the laptop, it doesn't have a seperate invoice. Monitors don't have service tags so International Tag Transfers said the couldn't help.510
0
Posted March 20th, 2008 13:00
fido666,
Within a region, it is easier, you provide to the buyer your information (order number, name, address, phone, email) and he provides that to us as proof that you sold him the monitor.
Region to region, almost impossible to do. I am in the Americas, so I can only see Americas data, I cannot see Asia information. Vice versa for them.
DELL-Chris M (old account)
#IWork4Dell
510
0
Posted March 21st, 2008 04:00
Thanks Chris, it's within the same region so should be OK, for some reason my Dell rep directed me to ITT. Is the information you mentioned enough or do I have to also provide a copy of the invoice itself?510
0
Posted April 14th, 2008 00:00
Hi Chris, in regards to line 4,
Monitor purchased by you with a PC before 12/12/2005 = 3 year warranty or the longer PC warranty
Where can I find that in writing? I was on the phone with dell rep for over an hour and they kept reading back the current policy to me, even though I argued that the policy used to be different when I purchased my PC.
I purchase a desktop on September 22 2005, with two monitors, one 19 inch and one 2405FPW. The warranty on the PC was 90 days, but according to your post my monitor should still be under warranty and I'd like to have it fixed since I'm having some issues with it.I couldn't find the papers from when I got the PC so I don't really have any legal document to fight with, can you help?
510
0
Posted April 14th, 2008 01:00
After going back and forward looks like they will replace it for me, but if you still have any additional info, please let me know. ThanksMessage Edited by georgi55 on 04-13-2008 09:49 PM510
0
Posted April 24th, 2008 01:00
Chris,
I have a 1707FPc that I purchased new in a sealed factory box as a stand-alone through an eBay auction on 8/5/2007. The label on the back has a Manufactured Date of February 2006. I have no Dell order number nor does there appear to be a 20 digit number on the back of the monitor. I see a space where that number probably would be (just to the left of the large label and below the power connections), but it is empty.
It has worked fine since I bought it, but now the power button appears to be stuck (with the monitor off, of course). Is there any way for me to get this fixed under warranty? (Obviously, if it has a 3 year warranty and was manufactured in February 2006, it is still under warranty even if I don't have the order or PPID numbers.)
If not, is there a service manual available? How much would Dell charge to repair it? I'd hate to think that it just becomes a $140 paperweight after only 8 months of use.
Thanks,
Mark
510
0
Posted April 25th, 2008 03:00
georgi55,
Tell them to ask me. They should be able to find you in the system if you can provide any of these -
order number
customer number
phone number at the time of purchase
mfreemany2k,
No. Without an order number, we cannot do anything. We do not service monitors, we exchange them. We do not have disassembly instructions.
valerian,
Within the first 21 days from the invoice date, a replacement will be New.
DELL-Chris M (old account)
#IWork4Dell 360
0
Posted April 25th, 2008 03:00
mfreemany2k,
We do not have that service.
DELL-Chris M (old account)
#IWork4Dell 360
0
Posted April 25th, 2008 03:00
Chris,
If Dell does not service monitors but only exchanges them, how do I exchange one that is out of warranty? What is the cost?
- Mark
Artem Zelenin
1 Message
510
0
Posted December 13th, 2007 15:00