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May 3rd, 2022 14:00

P2418HT, Windows 11, touchscreen not working

Has anyone had any success getting a P2418HT Touchscreen monitor working on Windows 11. The monitor works but touchscreen wont. Now, before you say I have a bad monitor. It worked fine until I got a Windows 11 machine.

I am getting the "Unknown USB Device (Device Descriptor Request Failed) in device manager.

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  • DELL-Chris M

    Community Manager

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    Posted May 4th, 2022 06:00

    The P2418HT was never provided with a Windows 11 specific INF/ICM/CAT driver or Windows 11 support.

    The only reason Windows 11 appears is because the DDM 1.55.0.2090 supports Windows 7/8.1/10/11.

    The P2418HT Touch support comes from the supported Windows 10 operating system. Online P2418HT User's Guide page 11 =

    DELLChrisM_0-1660304684966.jpeg

     

    From the online P2418HT User's Guide, for touch to work in the supported Windows 10, you connect the provided USB 3.0 upstream cable from P2418HT #6 USB-B port to the PC USB-A port. Sounds liek Windows 11 is not providing a compatible touch driver.

    DELLChrisM_0-1651670940820.jpeg

     

    * In Windows 11 Control Panel --> Hardware and Sound, look for Tablet PC Settings
    * Click, "Calibrate the screen for pen or touch input"
    * Right of Display: make sure it shows P2418HT
    * Click, "Calibrate" and follow the prompts

    (edited)


    DELL-Chris M (old account)

    #IWork4Dell

  • Jeremy Sharp

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    Posted March 10th, 2025 18:05

    I have a multi-monitor setup which included a Dell P2418HT on a Windows 10 PC. No issues with touch working in the old system. Switched to a new Windows 11 desktop and the touch screen would not work. Found a reditt thread that got me to this solution =

    * Go to Control Panel---> Hardware and Sound
    * Select Tablet PC settings. This creates a popup which asks you to configure your pen and touchscreen display
    * Select setup and then follow the on screen instructions by pushing enter until the question comes up on the Dell P2418HT and then touch that screen
    * Accept and close and it worked

    Hopefully this helps you too!

    (edited)

  • 2943

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    Posted May 4th, 2022 10:00

    Again...it worked on a windows 10 machine that crashed. Nothing changed but the tower.