UNSOLVED
S2716DG, grey horizontal lines
I purchased a Dell S2716DG monitor on Amazon about 6 months ago. The S2716DG has now developed grey, faint horizontal lines. I've tried restarting the S2716DG, updating video card drivers and leaving it unplugged for 24 hours and restarting. I also plugged the S2716DG into a Nintendo Switch to rule out video card problems and had the same horizontal line issues. The lines seem more prominent on the right side of the screen but exist throughout the display. The lines also seem less intense at lower refresh rate. Is there any way to resolve this issue?
DELL-Chris M
Community Manager
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Posted June 27th, 2019 06:00
* Send DELL-Cares a private message with the S2716DG service tag number and 20 digit alphanumeric serial number
* Since not purchased directly from Dell, you have to transfer/register it into your name using the online form
* Post pictures of the S2716DG (disconnected from video card) BID (Built-in Diagnostics) colored screens showing the issue
DELL-Chris M (old account)
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