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mraviator

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11 years ago

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mraviator

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September 6th, 2015 09:00

U2415: DP not working

I'm having problems getting my U2415 working with DP or mDP. After receiving it, it appeared to work just fine on DP connected to my Mac Mini. After a week, the screen went blank, said it's going into power saving mode. After some playing around, resetting, running the self test (passed) and making sure it worked with HDMI, things worked again with DP.

Over the next three weeks, as screen problems increased (blank screen, telling me there is no signal and going into power saving mode), I ended up trying another DP cable I bought (thinking the Dell cable was defective) and then a newly purchased mDP cable. Now it's at the point where I never can get the screen to work, unless I use HDMI (which is what I'm forced to now). I also checked with another computer, to make sure it's not the DP port on the Mac Mini, but I get the exact same issue.

I just passed the 30 day mark a week ago, so I'm curious of others are having this issue with the Rev 02 version of the U2415. 

  • DELL-Chris M

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    Posted September 14th, 2015 13:00

    Was the second computer also a Dell un-tested Apple product? Try to reset the monitor and re-test.
    * Turn the monitor off
    * Disconnect all cables from the monitor including the power cable
    * Press the monitor power button in for 10 seconds
    * Reconnect all cabling
    * Power on and re-test


    DELL-Chris M (old account)

    #IWork4Dell

  • mraviator

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    Posted September 15th, 2015 03:00

    Yes. I was not aware the Apple device are not tested, interesting. I will perform the process as you mention today. thanks.

    I'm actually seeing similar behavior when connected to HDMI as well, but far less often and less severe (only twice in the last two weeks and blank only for 5 seconds before picture comes back...may not be related to power standby at all).

  • DELL-Chris M

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    Posted September 15th, 2015 08:00

    Correct. Neither the User's Guide nor the File Library mention Apple.


    DELL-Chris M (old account)

    #IWork4Dell