UNSOLVED
U2713H, completely green screen
As the title says, whenever I connect the monitor, the screen is full on green. Status messages show up correctly and when there is no cable connected it is fine. I installed drivers without a hitch and I have tried both DVI and HDMI cables with no change in result. Windows detects the monitor properly as well. I am somewhat stumped so any help is appreciated.
3701
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Posted March 28th, 2020 10:00
BID works perfectly. It does have a burnt out pixel in a corner but that does not matter. Issue still persists even now. Went out and got a new high grade DVI-D Dual Link cable and I still get a completely green screen when plugging it in. Menus look and work just fine.
OS is windows 10 Pro
Video card is a 1080 TI with the latest Nvidia drivers.
Installed the latest Dell drivers for the monitors aswell.
Appreciate all the help!
3696
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Posted March 28th, 2020 12:00
I know people have recommended to use the DVI cable that came with the screen, however that is not possible since I got this screen second hand when an old employer got rid of old and excess gear when they were moving office.
3694
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Posted March 28th, 2020 13:00
The fact that the standalone BID does not show that "completely green screen" means that the fault may not be with the U2713H.
* Turn the PC and U2713H off
* Disconnect the U2713H from the GTX 1080 Ti
* Disconnect the power cable from the PC
* Open the PC case cover
* Remove the GTX 1080 Ti from the motherboard slot
* Blow out any dust on the motherboard and the case internal area
* Reseat the GTX 1080 Ti into the motherboard slot. Make sure it clicks into place
* Replace the PC cover
* Reconnect the power cable to the PC
* Reconnect the U2713H to the GTX 1080 Ti
* Turn the U2713H on, then the PC
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
Community Manager
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3712
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Posted March 28th, 2020 05:00
U2713H power button reset, BID (Built-in Diagnostics)
* Turn the U2713H off
* Disconnect every cable (including the power cable) from the U2713H
* Press the power button in for 8 seconds (clears any residual power in the circuits)
* Reconnect ONLY the power cable to the U2713H
* Turn the U2713H on and run the BID (Built-in Diagnostics), page 52
- If the BID does not show the issue, the U2713H itself is functional. The fault lies with either the cabling, video card, video card driver, or operating system
- If the issue appears on the BID gray/red/green/blue/black/white/text screens, the U2713H is defective
DELL-Chris M (old account)
#IWork4Dell