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U2722DE, M3T104 firmware update fail
Has anyone managed to update the firmware on the U2722DE to the latest M3T104 version released in September? I wasted an hour this evening and am convinced the update is faulty as it gets almost halfway through then says flash erase error. To add insult to injury I now get an error every time my monitor starts saying “firmware update failed”.
I disconnect all cables apart from power and USB upstream. Found two different Windows 10 laptops to try to update but with the same error.
I tried unplugging the monitor for a few minutes, turning back on. Turning on and off the laptop. I even found an ancient Dell brick (very solid and heavy) from years ago and that was the same end result (so no one can say it only works with Dell hardware).
Any help or suggestions very much appreciated.
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I'm having the exact same issue (Flash erase error) with Dell U2722DE - M3T104 firmware update from M3T101. I have also tried unplugging/re-plugging, turning on/off the monitor, and still unsuccessful. I also tried using different ports (USB-C, DP and HDMI) with two different Windows 10 laptops and all were unsuccessful. Attached below are the logs:
Would appreciate any suggestions as well, thanks!
DELL-Chris M
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Posted October 6th, 2021 06:00
KSunday, like aerotop, upload the log files and provide the links. The U2722DE firmware update log file is found at = C:\Dell\firmware\U2722DE\log
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
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Posted October 11th, 2021 08:00
We have sent the log to the Displays Team. Awaiting their reply.
DELL-Chris M (old account)
#IWork4Dell
Thanks Chris,
I just tried again using the USB-C with display on (previously I was using a USB-A->USB-C upstream cable). Same error messages with this too.
Looking forward to seeing what the team come back with.
2021-10-11 21:36:25.372 ( 91.448s) 1| Plugins Manager: Update PDC success => 0:01:22:988:730
2021-10-11 21:36:25.372 ( 91.448s) 1| Plugins Manager: Update DISPLAY
2021-10-11 21:36:25.372 ( 91.449s) ERR| Plugins Manager: error: no parent node.
2021-10-11 21:36:25.911 ( 91.987s) 1| MNT VER. => M3T101
2021-10-11 21:36:27.720 ( 93.796s) 1| MNT ISPTAG => #CHK#M3T104#
2021-10-11 21:36:27.720 ( 93.797s) 1| Updating => stage: [0]
2021-10-11 21:36:27.725 ( 93.801s) 1| Updating => stage: [1]
2021-10-11 21:36:27.725 ( 93.801s) 1| [4][-1]
2021-10-11 21:36:27.798 ( 93.874s) 1| Updating => stage: [2]
2021-10-11 21:36:27.862 ( 93.938s) 1| Updating => stage: [3]
2021-10-11 21:36:28.115 ( 94.191s) WARN| stage [3] => functional error (0xFFFFFFFF, block: 63, cnt: 3)
2021-10-11 21:36:28.346 ( 94.423s) WARN| stage [3] => functional error (0xFFFFFFFF, block: 63, cnt: 2)
2021-10-11 21:36:28.616 ( 94.693s) WARN| stage [3] => functional error (0xFFFFFFFF, block: 63, cnt: 1)
2021-10-11 21:36:28.617 ( 94.693s) 1| [4][2] Flash erase error. See Help for step by step instructions to retry update.
2021-10-11 21:36:28.647 ( 94.723s) 1| Close => terminated.
2021-10-11 21:36:28.647 ( 94.724s) 1| Close => terminated.
2021-10-11 21:36:28.648 ( 94.724s) ERR| Plugins Manager: error: Display update failed.
2021-10-11 21:36:28.648 ( 94.724s) 1| Plugins Manager: Update elapsed => 0:01:27:299:727
2021-10-11 21:36:28.648 ( 94.724s) 1| *** MULTI-MNT *** reset index 0
2021-10-11 21:36:28.648 ( 94.725s) 1| Plugins Manager: Reset (index 0)
2021-10-11 21:36:28.648 ( 94.725s) 1| Plugins Manager: Cannot find parent node.
2021-10-11 21:36:28.648 ( 94.725s) 1| Plugins Manager: Reset DISPLAY
2021-10-11 21:36:28.649 ( 94.725s) ERR| Plugins Manager: error: no parent node.
2021-10-11 21:36:29.465 ( 95.542s) 1| Reset => result (0x00)
2021-10-11 21:36:29.466 ( 95.542s) 1| Close => terminated.
2021-10-11 21:36:29.466 ( 95.542s) 1| Close => terminated.
2021-10-11 21:36:29.466 ( 95.543s) 1| Plugins Manager: Reset elapsed => 0:00:00:817:989
2021-10-11 21:36:29.504 ( 95.580s) INFO| NewFWInfo: (mcu:version, per line)
2021-10-11 21:36:29.504 ( 95.580s) INFO| U2722DE:M3T104
2021-10-11 21:36:29.504 ( 95.580s) INFO| PDC:f807.12.8.0000000200000002
2021-10-11 21:36:29.504 ( 95.581s) INFO| DISPLAY:M3T104
2021-10-11 21:36:29.505 ( 95.581s) INFO| OldFWInfo:
2021-10-11 21:36:29.505 ( 95.581s) INFO| U2722DE:M3T101
2021-10-11 21:36:29.505 ( 95.581s) INFO| PDC:f807.12.12.0000000500000005
2021-10-11 21:36:29.505 ( 95.581s) INFO| DISPLAY:M3T101
2021-10-11 21:36:29.505 ( 95.581s) INFO| UpdateResult: Fail
2021-10-11 21:36:29.505 ( 95.581s) INFO| ScalarRebootResult: PassI had the same problem too - tried to update the firmware to the newest one using a Windows-Laptop instead of my MacAir M1 2020. Have you ever heard about problems connected to the Dell U2722DE and the MacBook Air? I have no chance to connect even the ethernet via the Usb-c to Usb-C connection. Any clues?

O.M
5 Posts
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Posted January 6th, 2022 12:00
Finally after almost a year...!
I've updated my monitor's firmware with today's Windows 10 64bit version. (Next time I'd not update firmware unless it is required!)