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jincuteguy

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jincuteguy

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December 26th, 2013 08:00

U3014 revision A03?

In the sticky "Why you should not buy a monitor from a reseller", it said that their stock could be getting old with old revision numbers.  But I talked to a Dell rep yesterday about if I order a Dell U3014 30" monitor from Dell, could I get a A03 Revision one? And the rep told me she could not do that and she said it's random. So isn't that the same as buying from a Reseller? The only difference is the 3 year warranty from Dell.

  • DELL-Chris M

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    Posted December 26th, 2013 16:00

    They were correct in that we cannot "choose" a revision. But buying new from us should get you the latest revision. That does not apply to the Dell Outlet. The resellers will never have the latest revision.


    DELL-Chris M (old account)

    #IWork4Dell

  • jincuteguy

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    Posted December 26th, 2013 18:00

    But do you guys have A03 Rev as "new" ? Cause I thought all A03 are Refurbished? And most new ones are A02

  • DELL-Chris M

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    Posted December 26th, 2013 21:00

    The displays team told us that all new purchases would be A03. All Used/Refurbished monitor purchases or exchanges will get either the A03 or a fixed A02. The fixed A02s will technically be at A03 but the label was not changed in all service centers.


    DELL-Chris M (old account)

    #IWork4Dell

  • rkhrt27

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    Posted December 26th, 2013 23:00

    Chris,

    How long ago were you told new purchases would be A03 in the USA? I have only seen one post of someone who has received one. I don't want to play the exchange game when I buy one and want to make sure I get an A03 the first time.

    Thanks

  • DELL-Chris M

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    Posted December 27th, 2013 15:00

    I cannot remember. I can email the team on Monday to verify.


    DELL-Chris M (old account)

    #IWork4Dell

  • rkhrt27

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    Posted December 30th, 2013 11:00

    I would appreciate it. Thanks
  • DELL-Chris M

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    Posted December 31st, 2013 08:00

    They told us that as of 12/20, all NEW purchases from the Dell sales website should be A03. All refurbished purchases and exchanges will be the fixed A02. But we have doubts. I would still wait until January 10 to buy to be sure.


    DELL-Chris M (old account)

    #IWork4Dell

  • rkhrt27

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    Posted December 31st, 2013 14:00

    Thanks Chris. What's special about Jan 10?

  • DELL-Chris M

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    Posted December 31st, 2013 18:00

    Nothing. I was just thinking it would give you a buffer period. Perhaps more buyers will come forward stating what revision they got.


    DELL-Chris M (old account)

    #IWork4Dell

  • rkhrt27

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    Posted January 2nd, 2014 16:00

    Thanks