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Supportit_RU
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February 13th, 2019 14:00
Unsupported Package Detected
Hello! I have S4810 switch (from ebay and i don't know history of this device) and there is strange problem. ====================================================================== FTOS 9.6(0.0P9) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS pkg_info: can't find package `SMARTSCRIPTS' % Error: Could not get installed package information Dell#package uninstall VSNAGENT pkg_info: can't find package `VSNAGENT' % Error: Could not get installed package information ====================================================================== FTOS 9.14(1.2) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack . ====================================================================== How to resolve this problem? Factory reset (clear-all) didn't help.
DELL-Josh Cr
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Posted February 13th, 2019 16:00
Hi,
Try running the command package clear-all
Supportit_RU
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Posted February 13th, 2019 22:00
Hi,#package clear-all
% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes
% Package clearing will continue in the background. Please check the logs for its status
Dell#
Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack .
DELL-Josh Cr
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Posted February 14th, 2019 08:00
Try rebooting the switch now.
Supportit_RU
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Posted February 14th, 2019 14:00
Hi,
Unfortunately, it doesn't help.
Any other ideas?
DELL-Josh Cr
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Posted February 14th, 2019 15:00
You can try updating the firmware.
Supportit_RU
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Posted February 15th, 2019 03:00
Of course i did it. Firmware now is newest for my switch - FTOS 9.14.Supportit_RU
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Posted February 17th, 2019 14:00
I think, this packages were installed on some older firmware. May be i can remove them only with that firmware.
Is it possible to identify which firmware were installed packages for?
DELL-Josh Cr
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Posted February 18th, 2019 09:00
sh packages system
should show what is installed.
I am having the same problems with a dell s6000. I upgraded to FTOS-SI-9.14.2.14.bin. I keep getting
Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Jun 5 03:20:07 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful. show packages **************************************** * Package Name: SMARTSCRIPTS-Z * Unsupported Package Detected. Please Uninstall !!!I tried everything to uninstall the package but i can't. Its stopping me from upgrading anything else on the switch. I have factory reset the switch. Upgraded the Boot selector and loader along with the system. I have run that sequence of command several times. Im not sure what to do or what i can do. Thanks for the time and help.
Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Jun 5 03:20:07 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful. show packages **************************************** * Package Name: SMARTSCRIPTS-Z * Unsupported Package Detected. Please Uninstall !!! Dell#delete flash:SMARTSCRIPTS-Z % Error: Invalid input: syntax error. Dell#delete flash://SMARTSCRIPTS-Z % Error: The specified file does not exist. Dell# Dell# Dell#package uninstall SMARTSCRIPTS-Z % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object "libc.so.12" not found Shared object "libutil.so.7" not found Jun 5 03:30:35 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful. package uninstall SMARTSCRIPTS-Z % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#show packages system Package Information ------------------------------------------------------- Unit Package Name Version Status ------------------------------------------------------- 0 no installed package 1 not present 2 not present 3 not present 4 not present 5 not present Dell#show packages **************************************** * Package Name: SMARTSCRIPTS-Z * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS-Z % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#show packages **************************************** * Package Name: SMARTSCRIPTS-Z * Unsupported Package Detected. Please Uninstall !!! Dell#show packages system Package Information ------------------------------------------------------- Unit Package Name Version Status ------------------------------------------------------- 0 no installed package 1 not present 2 not present 3 not present 4 not present 5 not present
DELL-Chris H
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Posted June 5th, 2025 20:16
Your setup is feasible, but there are a few likely reasons why your Windows machine on the S6000 is not receiving a DHCP address from the N3024.
The first being a VLAN Mismatch or Untagged Traffic Issue, the reason being is that your output shows that port-channel interfaces on both switches are up, but no VLAN is assigned on the S6000 side:
What you can try is to assign VLAN 1 as the untagged VLAN on both the port-channel and the Windows host port on the S6000, if that is the case.
for example:
# On the S6000
configure
interface port-channel 1
switchport mode access
switchport access vlan 1
interface Fo 0/124
switchport mode access
switchport access vlan 1
The next would be LACP Port-Channel Consistency
Your port-channel config looks good, but double-check that both sides are using LACP (active) and that the hashing algorithm is compatible.
Check if DHCP snooping or IP source guard is enabled on either switch, which could block DHCP offers.
Also, you can try to isolate the issue by assigning a static IP in the same subnet as your DHCP server to the Windows machine. If it can ping the DHCP server or gateway, then the issue is definitely DHCP-related, not L2 connectivity.
Lastly, on a side note;
If your DHCP server is on a different VLAN than the Windows host, you’ll need to configure DHCP relay (IP helper) on the S6000 or N3024.
Since you're using VLAN 1 across both switches, this likely isn't needed unless you plan to segment traffic later.
(edited)
DELL-Chris H
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